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Created On: 02/17/2022
in Trust Center General Depending on your use of Issuetrak and your company’s security systems, you may need to allow connection exceptions to and from Issuetrak’s public infrastructure to ensure connectivity. Below you’ll find a list of public IP addresss for our services...
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Created On: 02/10/2022
in Getting Started General The issue submission process in Issuetrak is crucial for collecting, organizing, and presenting information effectively. Proper configuration of this process ensures that your workflows run smoothly and can adapt to the changing needs of your organ...
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Created On: 01/27/2022
in Getting Started General Problem
You may find that images from certain sources, such as Microsoft products, cannot be copied and pasted into Issuetrak's Rich Text Editor (RTE). No error will appear. The image simply won't paste into the editing area.
Cause
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Created On: 12/14/2021
in Trust Center General Issuetrak has become aware of a high-profile exploit being used in a widely-used logging application known as Log4J and Log4Shell. We have reviewed our software dependencies, Cloud infrastructure, and internally-used applications and determined tha...
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Created On: 12/13/2021
in Getting Started Deployment Considerations for using Integrated Security or a gMSA account to deploy an instance of Issuetrak.
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Created On: 09/23/2021
in Using Issuetrak General The Web Accessibility Initiative developed the Web Content Accessibility Guidelines (WCAG) to provide a single standard for web content accessibility that meets the needs of individuals with disabilities.
Accessibility is a function of Un...
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Created On: 09/22/2021
in Getting Started General When discussing “Issue Responsibilities,” your first thought might be the issue’s assignee, or possibly the submitter of the issue. However, there are a number of different roles within Issuetrak that tie into issue resolution and can indicate respo...
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This article explains how to enable Identity Management, as well as configure Google, OKTA, One Login and the "Custom" option to authenticate with Issuetrak.
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The My Notifications screen allows you to see what issue notifications have been sent to you from your Issuetrak site. You can get to this screen by clicking your profile name in the far upper right of Issuetrak and then clicking on My Notificati...
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Issuetrak includes a multitude of different options to customize the application to best fit your needs. This article will direct you to some of the more common labels and options that can be customized. But make no mistake: Issuetrak is able to be ...