One of the great things about the Surveys Module is its versatility. Even departments within your company that are not currently using Issuetrak can benefit from a free end-user account dedicated for nothing more than creating their own surveys. This account can be granted administrative privileges to the Surveys Module, empowering departments to construct their own surveys and actively contribute to the pursuit of continuous improvement. While surveys can certainly be set up to automatically dispatch to submitters upon issue closure, it is important to note that they can also be launched independently without requiring any prior issue association.
You can build and deploy a survey using any of these options without the surveyed users needing an Issuetrak account:
- Email Link: Embed a survey link in a web page.
- Web Link: Provide users with a direct link to the survey.
- Popup Link: Insert a pop-up link on a web page; when clicked, it opens a new window displaying the survey.
- Email Messages: Send survey invitations via email.
The first step in survey creation is planning. Determine your survey questions and their formats, and consider personalizing your surveys with visually appealing graphics and tailor-made color schemes. The remainder of this article aims to provide guidance on survey planning. When you are ready to begin creating your survey, refer to the following article for step-by-step instructions: Designing Surveys.
Now, let’s explore a few scenarios where a survey can be particularly useful.
Customer Satisfaction
Customer satisfaction surveys are invaluable tools for businesses seeking to make data-driven decisions, enhance customer interactions, and gain a competitive edge by aligning their offerings with customer preferences and needs. To help you get started, here are some example questions that you can use to create your own customer satisfaction survey:
| Category | Suggested Question Format | Example Question | |||
|---|---|---|---|---|---|
| Overall Product/Service Satisfaction | |||||
| Matrix - Rating Scale | On a scale of 1 to 10, how satisfied are you with our products/services? | ||||
| Matrix - Rating Scale | How likely are you to recommend our products/services to a friend or colleague? | ||||
| Matrix - Rating Scale | How easy was it for you to use our products/services? | ||||
| Matrix - Rating Scale | How would you rate your experience using our website/platform? | ||||
| Matrix - Rating Scale | How satisfied are you with [specific feature] of our products/services? | ||||
| Choice - One Answer | How would you rate the quality of the products/services you received? | ||||
| Choice - One Answer | How often do you use our products/services? | ||||
| Choice - One Answer | How does your experience with us compare to similar products/services offered by our competitors? | ||||
| Choice - Yes / No | Do you feel that our products/services provide good value for the price you paid? | ||||
| Choice - Yes / No | Are you planning to continue using our products/services in the future? | ||||
| Open Ended - Comments Box | What improvements or additional features would you like to see in our products/services? | ||||
| Open Ended - Comments Box | Can you briefly describe your most recent experience with our products/services? | ||||
| Customer Support | |||||
| Choice - Yes / No | Were you satisfied with the assistance you received from our customer support team? | ||||
| Choice - Yes / No | Did we effectively address any issues or concerns you had? | ||||
| Choice - Yes / No | Did we communicate important information clearly and promptly? | ||||
Employee Satisfaction
Incorporating employee satisfaction surveys into an organization's practices not only nurtures a positive work environment but also facilitates employee development. Furthermore, it empowers organizations to make data-driven improvements that have a dual benefit—enhancing both the well-being of employees and the organization as a whole. Here are some example questions that can provide valuable insights for measuring employee satisfaction:
| Category | Suggested Question Format | Example Question | |||
|---|---|---|---|---|---|
| Overall Job Satisfaction | |||||
| Matrix - Rating Scale | On a scale of 1 to 10, how satisfied are you with your current job? | ||||
| Work-Life Balance | |||||
| Choice - Yes/No | Do you feel that you have enough flexibility to manage your work and personal life? | ||||
| Matrix - Rating Scale | How satisfied are you with the work-life balance you are able to maintain? | ||||
| Job Role and Responsibilities | |||||
| Choice - One Answer | How well are your job responsibilities clearly defined and aligned with your skills and expertise? | ||||
| Choice - Yes / No | Do you have opportunities to take on new challenges and responsibilities? | ||||
| Career Development | |||||
| Choice - Yes / No | Do you believe there are opportunities for growth and advancement within the company? | ||||
| Choice - Yes / No | Are you satisfied with the training and development opportunities provided? | ||||
| Relationship with Colleagues and Management | |||||
| Choice - One Answer | How would you rate your relationship with your colleagues and immediate supervisor? | ||||
| Choice - Yes / No | Do you feel comfortable sharing your opinions and concerns with your supervisor? | ||||
| Recognition and Rewards | |||||
| Choice - Yes / No | Do you feel recognized and appreciated for your contributions? | ||||
| Choice - One Answer | How satisfied are you with the rewards and recognition programs in place? | ||||
| Work Environment | |||||
| Choice - One Answer | How comfortable and conducive to productivity is your work environment? | ||||
| Choice - Yes / No | Do you have the necessary tools and resources to perform your job effectively? | ||||
| Company Culture and Values | |||||
| Choice - Yes / No | Do you feel that the company's values align with your personal values? | ||||
| Choice - One Answer | How well does the company foster a positive and inclusive workplace culture? | ||||
| Wellness and Benefits | |||||
| Choice - Yes / No | Are you satisfied with the health and wellness benefits provided by the company? | ||||
| Choice - One Answer | How well does the company support your overall well-being? | ||||
| Job Security and Compensation | |||||
| Choice - One Answer | How confident do you feel about your job security within the company? | ||||
| Choice - Yes / No | Are you satisfied with your current compensation package? | ||||
| Management Practices | |||||
| Choice - One Answer | How would you rate the effectiveness of communication from upper management? | ||||
| Choice - Yes / No | Do you believe that management listens and responds to employee concerns? | ||||
| Employee Engagement | |||||
| Choice - One Answer | How engaged do you feel in your role and within the company as a whole? | ||||
| Choice - Yes / No | Are you proud to work for the company? | ||||
| Communication and Feedback | |||||
| Choice - One Answer | How often do you receive constructive feedback about your performance? | ||||
| Choice - Yes / No | Do you feel well-informed about company goals, changes, and updates? | ||||
| General Feedback | |||||
| Open Ended - Comments Box | Is there anything else you'd like to share about your experience working at the company or suggestions for improvement? | ||||
One Way to Send a Survey to Your Employees
If your employees are users in your Issuetrak site, you have the convenience of sending a survey to all of them at once via email directly from your site!
Steps:
- Click the gear icon in the upper right.
- Under the Entities heading, click Users.
- In the right quick menu, click Search under the User Search heading.
- Set the necessary filters so that only the users who should receive the survey are retrieved by the search.
- In the Output Options dropdown, select Email Survey Invitations User List.
- Click the Search button.
- On the Users Search Results page, click the View Search Results link and verify that the list of users to receive the survey is correct, and then close the popup window.
- Select the desired survey from the Survey dropdown.
- Make any changes that you'd like to the wording of the email subject and body.
- Click the Send button.
A confirmation message will appear when this process is complete.
Event Planning
Incorporating a survey into your event planning empowers organizers to create a more targeted, engaging, and ultimately successful event that aligns closely with the desires and needs of the attendees. To assist you in this endeavor, here are some example questions that you can leverage to create a customized event planning survey:
| Category | Suggested Question Format | Example Question | |||
|---|---|---|---|---|---|
| Event Coordination | |||||
| Matrix - Multiple Answers per Row | Which day(s) of the week and time(s) would work best for you to attend the event? | ||||
| Choice - One Answer | Would you prefer an indoor or outdoor event setting? | ||||
| Choice - One Answer | How long do you think the event should last to ensure an enjoyable experience? | ||||
| Choice - One Answer | Would you prefer a casual mingling event, a themed party, a team-building activity, or something else? | ||||
| Choice - Yes / No | Are you likely to attend the event? | ||||
| Open Ended - Comments Box | Do you have any suggestions for the event venue or location? | ||||
| Event Details | |||||
| Open Ended - Comments Box | Are there any specific themes or concepts you'd like to see for this event? | ||||
| Choice - Yes / No | What types of activities or entertainment would you like to have at the event? | ||||
| Open Ended - One or More Lines | Are there any specific games, performances, or interactive elements you'd enjoy? | ||||
| Open Ended - Comments Box | Are there any icebreaker activities or networking opportunities you'd like to have during the event? | ||||
| Open Ended - Comments Box | Do you have any creative ideas or suggestions to make the event more memorable? | ||||
| Food / Beverages | |||||
| Open Ended - One or More Lines | What types of food and beverages would you prefer at the event? | ||||
| Open Ended - Comments Box | Are there any dietary restrictions or preferences we should consider? | ||||
Quizzes and Tests
Finally, an unconventional yet highly valuable application of the Surveys Module is in employee training. Surveys can serve as a versatile tool for creating quizzes and tests to assess the effectiveness of training material absorption. While manual grading may be necessary to confirm correctness, the module allows for the effortless generation of reports containing user-provided answers, making it a resourceful addition to your training toolkit.
