This article explains the various methods a password reset can be performed for a user’s account.
There are three methods with which a password can be changed depending on the configuration of the Issuetrak site and the permissions granted to the users and/or administrators.
- Using Active Directory, a user can reset their password using the company-approved password reset method, once reset, the user will be able to log in with the new password.
- An Administrator or User Admin can perform a password reset from within the Issuetrak site. Please see the steps below to perform this procedure.
- The user can perform a Self-Help Password Reset if the feature is enabled.
Permissions and Requirements
In order to have the ability to perform a Self-Help Password Reset the following requirements must be met:
- The user permission Can change own password must be enabled on the user profile.
- The user must have a valid email address populated in their profile.
- The user’s profile must not be set to suppress all emails.
- The site must have the Outgoing Email enabled.
- The site must have the setting Activate Self Service Password Reset enabled.
In order to be able to change a password on behalf of another user, the Administrator must have one of the following permissions enabled for their account:
- Sys Admin
- Can access and maintain Administration functions
- Can access and maintain users in this user's Organizations
Administrator Password Reset
Administrators and Organization Administrators have the ability to perform a password reset on behalf of a user or can also send an email to have the user perform their own password reset.
Steps:
- Click the gear icon in the upper right > click on Users beneath Entities.
- Locate and edit the user’s account.
- On the right context menu, there is a link to Change Password.
You will be presented with 2 options for a password reset.
Option 1: Set a password manually.
- Fill out the New Password and Confirm New Password fields, paying attention to the password requirements fields that will change from red to green as the requirements are met.
- Confirm that you want to change the user’s password by entering the password for the administrator’s account that is currently performing the password reset in the Authorize Password Change box.
- Once all 3 fields are filled out, click on Continue to change the password.
A confirmation message will appear once the process is complete.
Option 2: Send an email to the user.
- Select the option Let the user change their password (sends an email).
- Click on Continue.
- This will send the email and the user would follow the same steps as the Self-Service Password Reset as though they had clicked on the Forgot / Reset your password? option on the login screen.
A confirmation message will appear once the process is complete.