About Causes

Causes is an optional field allowing for root causes to be identified within issues. Identifying the cause of an issue can increase your ability to quantify and appropriately address known problems. This feature may be of particular interest to Issuetrak clients seeking adherence to ITIL or other best practice standards.

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Activating Causes

Steps:

1. Click the gear icon in the upper right > click Optional Fields beneath System.
2. Check the box next to Causes.
3. Click Update.

A confirmation message will appear when this process is complete. The Causes menu option will be available in the settings lightbox when the update is complete.

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Adding Causes

Steps:

1. Click the gear icon in the upper right > click Causes beneath Issues > click Add on the right context menu.
2. Enter a name for the new Cause.
3. (Optional) Define this Cause’s Display Order (e.g. “3” = third place) within related lists and drop-downs.
4. Click Save.

A confirmation message will appear when this process is complete.

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Editing Causes

Steps:

1. Click the gear icon in the upper right > click Causes beneath Issues.
2. Click edit next to the Cause you are modifying.
3. Make your changes in the Edit Cause screen that opens.
4. Click Update.

A confirmation message will appear when this process is complete.

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Deleting Causes

Steps:

1. Click the gear icon in the upper right > click Causes beneath Issues.
2. Click del next to the Cause you are deleting.
3. Click OK when prompted to confirm.

A confirmation message will appear when this process is complete.