About Causes

Causes is an optional field allowing for root causes to be identified within issues. Identifying the cause of an issue can increase your ability to quantify and appropriately address known problems. This feature may be of particular interest to Issuetrak clients seeking adherence to ITIL or other best practice standards.

---

 

Activating Causes

Steps:

1. Click the gear icon in the upper right > click Causes beneath Issue Setup.
2. Check the box next to Causes.
3. Click Update.

A confirmation message will appear when this process is complete. The Causes menu option will be available in the settings lightbox when the update is complete.

---

 

Adding Causes

Steps:

1. Click the gear icon in the upper right > click Causes beneath Issue Setup > click on Add New.
2. Enter a name for the new Cause.
3. (Optional) Define this Cause’s Display Order (e.g. “3” = third place) within related lists and drop-downs.
4. Click Save.

A confirmation message will appear when this process is complete.

---

 

Editing Causes

Steps:

1. Click the gear icon in the upper right > click Causes beneath Issue Setup.
2. Click edit next to the Cause you are modifying.
3. Make your desired changes.
4. Click Save.

A confirmation message will appear when this process is complete.

---

 

Deleting Causes

Steps:

1. Click the gear icon in the upper right > click Causes beneath Issue Setup.
2. Click delete next to the Cause you wish to delete.
3. Click OK when prompted to confirm.

A confirmation message will appear when this process is complete.

---

 

Editing Columns

Steps:

1. Click the gear icon in the upper right > click Causes beneath Issue Setup.
2. Click Edit Columns.
3. Check or uncheck the columns that you want to see.
4. Click Apply to save the changes.

Your changes have been applied to the Causes screen.