About Causes


Causes is an optional field allowing for root causes to be identified within issues. Identifying the cause of an issue can increase your ability to quantify and appropriately address known problems. This feature may be of particular interest to Issuetrak clients seeking adherence to ITIL or other best practice standards.

All users can view Cause-related data in issues and reports. Only users with the permissions Can Close Issues and Can Edit Issues can select a Cause value.