About Admin Auditing

Admin Auditing gives you the ability to see changes made to critical Administrative settings within Issuetrak. Audit records are kept from the moment Admin Auditing is enabled. The Audit records can be searched and exported as a spreadsheet, and they cannot be deleted from the Issuetrak web interface.

The audit log tracks:

  • What setting was changed
  • Approximately where the setting can be found
  • Who changed the setting
  • What the old value was
  • What the new value is
  • When it happened

Audit records are stored in the Issuetrak database, but they have no expiration or automatic removal. Depending on the type and level of activity in your Issuetrak site, these audit records can cause significant growth of your Issuetrak database.

Areas of Issuetrak that are monitored for changes:
  • Features
  • Security
  • Hours of Operation
  • Custom Links
  • Mobile Settings
  • (Outgoing) Email Settings
  • Incoming Email Settings
  • User Defined Fields (UDFs)
  • Active Directory Parameters (if present)
  • Departments
  • Locations
  • Organizations
  • Users
  • Groups

Please note that Admin Auditing incurs some additional overhead on the database server in the form of additional CPU cycles, I/O, and disk space. It's a good idea to make sure that your database server has enough overhead to handle the additional load without a performance penalty to the application.


 

Activating Admin Auditing

Steps:

  1. Click the gear icon in the upper right > click on Features beneath System.
  2. In the Auditing section, check the box for Activate Admin Auditing.
  3. Enter your password to confirm the change.
  4. Click Ok.
  5. Click Update.

A confirmation message will appear when this process is complete.

Admin Auditing will now be available by clicking the gear icon in the upper right > click on Security beneath System > click on Admin Auditing in the right context menu.

You are required to enter your password in a pop-up window every time you toggle this feature.


 

Searching/Exporting Admin Audit Records

If you are looking for specific audit records, you can search for them using the below steps.

Steps:

  1. Click the gear icon in the upper right > click on Security beneath System > click on Admin Auditing in the right context menu.
  2. Enter your search criteria.
  3. Click Search.

The search results will display on the screen.

Once the desired admin audit records are displayed, you can export those results using the Export Audits button.


 

Deactivating Admin Auditing

Steps:

  1. Click the gear icon in the upper right > click on Features beneath System.
  2. In the Auditing section, uncheck the box for Activate Admin Auditing.
  3. Enter your password to confirm the change.
  4. Click Ok.
  5. Click Update.

A confirmation message will appear when this process is complete.