About Admin Auditing

Admin Auditing can be enabled from the Features screen.  You are required to enter your password in a pop-up window every time you toggle this feature.  Enabling this feature adds Admin Auditing to the System Settings menu.  

Admin Auditing gives you the ability to see changes made to critical Administrative settings within Issuetrak.  Audit records are kept from the moment Admin Auditing is enabled, can be searched and exported as a spreadsheet, and cannot be deleted from the Issuetrak web interface. The audit log tracks:  

  • What setting was changed
  • Approximately where the setting can be found
  • Who changed the setting
  • What the old value was
  • What the new value is
  • When it happened

Audit records are stored in the Issuetrak database, but they have no expiration or automatic removal.  Depending on the type and level of activity in your Issuetrak site, these audit records can cause significant growth of your Issuetrak database. 

Please note that Admin Auditing incurs some additional overhead on the database server in the form of additional CPU cycles, I/O, and disk space.  It's a good idea to make sure that your database server has enough overhead to handle the additional load without a performance penalty to the application.  

What is audited?

The following areas of Issuetrak are monitored for changes:

  • Features
  • Security
  • Hours of Operation
  • Menu Options
  • Mobile Settings
  • (Outgoing) Email Settings
  • Incoming Email Settings
  • User Defined Fields (UDFs)
  • Active Directory Parameters (if present)
  • Departments
  • Locations
  • Organizations
  • Users
  • Groups

Applies To:

Issuetrak 11.1+