Rich Text Editor Limitations for Copying and Pasting

Problem

Images from certain sources, such as Microsoft products, must be copied and pasted into Issuetrak in isolation - if text is also copied with the image, only the text will paste.


Cause

There is a limitation with the Rich Text Editor we utilize in Issuetrak. We selected our editor, TinyMCE, because they are a leader in this space. Unfortunately, TinyMCE has elected to support this functionality in a higher tier than we have currently licensed, and we are unable to pass the cost of implementing this onto you, our customers.


Solution

We are going to investigate whether there are alternative Rich Text Editors we can implement in replacement of TinyMCE.


Workaround

Going forward, images can be copied and pasted into Issuetrak separately.