About User Defined Fields


User Defined Fields (or UDFs) are custom fields that can be added to Issuetrak by Administrators to allow additional information to be provided in:

  • Issues
  • User records
  • Organization records
  • Products/Services records in the Billing Module (if licensed)

If you are an Administrator in Issuetrak, you can find the menu to edit UDFs by navigating to the gear icon in the upper right corner and then choosing User Defined Fields along the lefthand side. This menu has three sub-menu options corresponding to where they will appear in Issuetrak:  Issue, Organization, and User. 

If you're looking to edit or add UDFs within the Billing Module, see the Billing Module UDFs article.