About Optional Fields

Optional Fields such as Required By Date, Tasks, Causes, Solutions, and Subtypes are maintained from Optional Fields.

  1. Click the gear icon in the upper right > click on Optional Fields beneath System.
  2. Select all Optional Fields that you want to be available on issues and reports. Access to view and maintain these fields may be permission-dependent.
    1. Select which fields to include on the Issue and Search screens:
    2. Fields selected under the Settings Menu heading can be found and administered as separate items under Issuetrak's Settings Lightbox
    3. Select all optional Table-Driven (selectable value) fields to be available on issues and reports. Access to view and maintain these fields may be permission-dependent. Once activated, field values may be maintained from the corresponding Issues section of the Settings menu.
    4. To link to a table of related values to an issue via a key field, select Use Special Function Table.
      • Click here to learn more about the Special Function Table.

    5. Click Update.

    A confirmation message will appear when this process is complete.