Issue Handling

Articles

Mass Updates
This article is about the feature that uses a Report Writer query to update a number of issues.  If you're instead trying to reach documentation about Mass Issue Updates via the Issue Hub, then please see this article instead. ...
About Issue De-Escalations
Information Issue De-escalations is a feature that allows escalated issues to be de-escalated.  This functionality is disabled by default and must be activated from the Features screen .  Every issue that has been escalate...