The Issuetrak Support site has long been the central place where we interact with our customers in need of help with their Issuetrak instance. With our recent introduction of Magic Sign-In, we're making it even easier for you to get help when you need it.
You may have received emails from Issuetrak Support before, but never signed in and set a password. You should give Magic Sign-In a try if you want to get in touch.
So long as your user account on our Support site has a valid email address, you should be able to use Magic Sign-In to get into the site.
Why Use Magic Sign-In?
Here are a few reasons:
- Magic Sign-In is more secure. You've already authenticated to your email. Simply request a magic link, open your email, and click a magic link. You'll immediately have access to your Issuetrak Support account.
- If there's no password for you to forget, then there's no password to get compromised. Don't know your password? No problem. Click "Request Magic Link" on the login screen, and you can sign into the site as soon as your email arrives.
- It's a good fallback option if you're used to traditional sign-in methods. You might prefer to keep using your Support password to sign into the site. That's fine. We won't force anyone to use Magic Sign-In, but it'll be there for you if you have trouble getting in.
How to Use Magic Sign-In
Steps:
- Navigate to the Support site.
- Enter the User ID associated with your Issuetrak Support user account.
- Don't know your user ID? Get in touch with Issuetrak Support to find out what it is.
- Click Send Magic Link.
- Check your email.
- Click the magic link. The link will be valid for 15 minutes.
Didn't get an email?
It's been a few minutes, and you haven't gotten an email?
- Check your spam and junk folders.
- Confirm that the you entered was one you've used to submit issues and/or correspond with Issuetrak Support.
- There might be a problem with our email getting to you. Contact Support and we'll get this sorted out.
