It is possible to embed videos within Knowledge Base (KB) articles and / or issues. Although the embedded video is a desirable feature, it may be best to just add the video file to a KB article or issue as an attachment. This will allow the users to save the file and run it from their own PC.
Streaming media is a resource-intensive service, so any server that will be hosting video files for multiple users may be heavily taxed on its resources, memory, CPU, and storage space.
However, if you still seek to have this functionality, it would be better to use a 3rd party media hosting service such as Photobucket or YouTube so that most of the strain is placed on the hosting provider and not on the server hosting Issuetrak. The only downside would be the amount of bandwidth used by streaming media outside the local network.
If you wish to install something similar locally, you can look into Window Media Server or other 3rd party services that can be installed on a local server. Windows Media Server is a package of Microsoft that comes disabled by default and needs to be installed / enabled to be used.
Steps
Below are instructions on how to embed the video from a 3rd party vendor.
- Upload your video to your Media Host provider and copy the 'Embed Video' text that they will provide. You will use this text to copy into the Note or Description field of Issuetrak Knowledge Base articles and / or issues.
- Log into Issuetrak and open the KB and / or Issue you wish to attach the video to.
- If it is a KB click Edit.
- If it is an Issue click Add Note.
- Click the Tools menu at the top of the Rich Text Editor window, then click <Source Code>.
- Paste the Embed Video text that you copied from your Media host provider
- Click the Save button
- Click Update.
