Keywords

Information

Keywords are words or phrases that cause an email to not be processed. IEM will search each incoming email message for matches in the From Address and From Name, or the Subject line, depending on which the keyword specifies. Default Keywords have been included in your system provided to help get you started. Feel free to build on these default Keywords or delete them and create your own.


Steps

1

Navigate to Administration > Incoming Email > Keywords

2

Depending on what you want to do, you can click add in the left menu. If you want to edit or delete, you can click the appropriate option next to an existing keyword in the list.

3

Type or adjust the keyword value.

4

Select whether the keyword looks in the From Address or the email subject line.

5

Select Add Keyword or Update Keyword.

We suggest adding the email address of your IEM Mailbox(es) to the Keyword List with From Address as the Search value. This will help prevent spam messages being spoofed from the address(es) from getting into your system.

keywords1.png

Applies To:

Issuetrak 9.9+