Issuetrak offers the ability to integrate a Chat add-on into your site to allow customers to more easily interact with you and/or your agents. The Chat add-on also allows you to create new issues in your Issuetrak site by generating a transcript of a chat session and creating an issue from it, thus ensuring that every detail of communication between you and your customer is documented!
Still wondering why you should get our Chat add-on?
- Help your customers in real time while retaining the precision of text communication.
- Quickly convert chats to issues using Incoming Email.
- Allow your agents to chat with multiple customers concurrently as needed.
Want to find out more about Chat before you commit? Have a look at the Related Articles below!