Activating Issue Auditing


Auditing allows you to capture most changes made to each issue record. Audit records can be searched from either the issue or the Administration menu, reported on using the Report Writer and archived by date range.

Activating Issue Auditing

Only users with Sys Admin permissions can activate Issue Auditing within your system.


Go to Administration > System > System Settings > Features


Scroll down to the Issue Auditing section.


Select Activate Issue Auditing.


Click Update.

The message Parameters successfully updated will display and the Issue Audits menu option will appear within the Administration Menu when the update is complete.

If you have renamed Issues to another value within your site, the menu options will read Audits, e.g., Ticket Audits.