About Workflows
Your system can automatically escalate and take action in issues that remain open or idle for too long through Workflows . Workflows help ensure that assignees and submitters never neglect or abandon their issues, especially when they are used...
About Substatus Rules
Substatus Rules are a mechanism that allows you to configure Issuetrak to automatically change the Substatus field or pause the System Clock for an issue.
About Auto Assignment Rules
You can have the system automatically assign issues immediately upon submission to certain users or groups through Auto Assignments . Please note that a group must have active members and have the permission Can be assigned issues i...
About Automation
Automation is a feature that facilitates automated changes to issues according to a set of criteria defined by an administrator.  In order to set up Automation, you must have the “ Sys Admin ” parameter or “ Can acce...