Business Rules

Articles

About Workflows
Hold up. We've renamed all references to "Escalation Rules" to "Workflows", as well as other terminology changes in Issuetrak 14.5 and above, but you can read this article as it was before the renaming by clicking on t...
About Substatus Rules
Substatus Rules are a mechanism that allows you to configure Issuetrak to automatically change the Substatus field or pause the System Clock for an issue.
About Auto Assignment Rules
Hold up. In Issuetrak 14.5 we renamed several things in this article with some terminology that you might not be used to yet. We've renamed "Escalation Rules" to "Workflows", and "Business Rules" to &quo...
About Automation
Hold up. Were you looking for "Business Rules"? We renamed this function to "Automation", and changed "Escalation Rules" to "Workflows" in Issuetrak 14.5 and above, but you can read this article as it wa...