Your users can Embed Images — such as screenshots, pictures, or other graphics files — directly into issues and Knowledge Base (KB) articles within your site.
Full functionality relies on activation of your site’s Rich Text being activated by navigating to the gear icon to open the Settings Lightbox > Settings Lightbox > Defaults beneath System.
Through the Rich Text Editor, images may be inserted within any Article Text, Issue Description, or Note, including those that are automatically populated by an Issue Template, Scheduled Issue, or Workflow. The Editor also offers advanced image formatting options, such as borders, alignment, sizing, and spacing.
However, embedding images can cause storage consumption on your Issuetrak Web server to increase significantly since there are no limits to the size, type, or a number of files that may be uploaded to your site. But there are Administration options that allow you to see all images currently stored on the server right from the interface.
Managing Embedded Images
All users can embed (and possibly remove) images within any compatible records they are able to add or update. Only users with Sys Admin or Can access and maintain Administration functions permissions can view all images currently uploaded to your Issuetrak web folder from your site’s interface.
Including Images in Rich Text, via Drag-and-Drop
Steps:
- From the Submit, Add, or Edit screen of the Issue, Issue Template, Scheduled Issue, Workflow, or KB Article where the new image is to be embedded, drag and drop the image file from your computer to the RTE box. Resize or move around as necessary.
- Click Submit Issue, Save or Update in the Submit, Add, or Edit screen to finalize the embedding process.
Upload
Steps:
- Click Insert > Image from the Insert menu in the Rich Text Editor.
- Click Upload, and then Browse For An Image.
- Browse to locate the image file in the popup window that appears.
- Click OK. The popup window will then close and the image will display in the field when the upload is complete.
- Click Submit Issue, Save or Update in the Submit, Add, or Edit screen to finalize the embedding process.
Insert / Edit Image
Steps:
- Click the Insert / edit image button in the upper righthand side of the Rich Text Editor.
- Click Upload, and then Browse For An Image.
- Browse to locate the image file in the popup window that appears.
- Click OK. The popup window will then close and the image will display in the field when the upload is complete.
- Click Submit Issue, Save or Update in the Submit, Add, or Edit screen to finalize the embedding process.
A confirmation message will appear when this process is complete.
View Uploaded Images
Navigate to the gear icon to open the Settings Lightbox > choose Embedded Images beneath Tools.
A list of all images currently uploaded to your Issuetrak Web Directory will be displayed with a preview, file name, and link to the site record. Any Unused images (uploaded but either removed or never fully embedded) will also be included in this list with the text NOT USED beside it.
