About Embedded Images

Information

Your users can Embed Images — such as screenshots, pictures, or other graphics files — directly into issues and Knowledge Base (KB) articles within your site.

Full functionality relies on activation of your site’s Rich Text being activated through Administration > System > System Settings > System Defaults. Through the Rich Text Editor, images may be inserted within any Article Text, Issue Description, or Note, including those that are automatically populated by a Quick Pick, Recurring Issue, or Escalation Rule. The Editor also offers advanced image formatting options, such as borders, alignment, sizing, and spacing.

When using the Plain Text configuration, images may only be inserted within KB Articles. This process relies on system-generated HTML image tags that are pasted into an Article’s text—with no formatting options available.

However, embedding images using either configuration can cause storage consumption on your Issuetrak Web server to increase significantly since there are no limits to the size, type, or a number of files that may be uploaded to your site. But there are Administration options that allow you to see all images currently stored on the server right from the interface, as well as delete any Unused images (uploaded but either removed or never fully embedded) to help keep consumption to a minimum.

All users can view images embedded in any records they are able to access within your system.                                                                   


 

Managing Embedded Images

All users can embed (and possibly remove) images within any compatible records they are able to add or update. Only users with Sys Admin or Can access and maintain Administration functions permissions can view all images currently uploaded to your Issuetrak Web Directory or delete any unused images in the Web Directory directly from your site’s interface.


Including Images in Rich Text

Steps:

  1. From the Submit, Add or Edit screen of the Issue, Quick Pick, Recurring Issue, Escalation Rule, or KB Article where the new image is to be embedded, drag and drop the image file from your computer to the RTE box. Resize or move around as necessary.
  2. Click Submit IssueSave or Update in the SubmitAdd or Edit screen to finalize the embedding process.

OR

  1. Click Insert > Image from the Insert menu in the Rich Text Editor. The following popup window will appear:

  1. Browse to locate the image file in the popup window that appears.
  2. Click OK. The popup window will then close and the image will display in the field when the upload is complete.
  3. Click Submit IssueSave or Update in the SubmitAdd or Edit screen to finalize the embedding process.

OR

  1. Click the Insert/edit image button in the upper righthand side of the Rich Text Editor, then Browse to locate the image file in the popup window that appears.
  2. Click OK. The popup window will then close and the image will display in the field when the upload is complete.
  3. Click Submit Issue, Save or Update in the Submit, Add or Edit screen to finalize the embedding process.

A confirmation message will appear when this process is complete.


Embedding Images in Plain Text

It is still possible to embed images even when the Rich Text Editor is not enabled.

Steps:

  1. From the Edit Article screen of the Knowledge Base Article where the new image is to be embedded, click adding links, embedded images or special formatting to your article…
  2. Scroll down to the Inserting Images section of the popup window that appears and click Browse to locate your image.
  3. Click Save when the image’s current file path displays in the Add Image field.
  4. Click Create Image Tag in the new section that appears in the popup window.
  5. Copy the entire value generated in the Image Tag field and paste it into the Article’s text exactly where the image is to be shown.
  6. Click Update in the Edit Article screen.

A confirmation message will appear when this process is complete.


 

View Uploaded Images

Go to Administration > Embedded Images. A list of all images currently uploaded to your Issuetrak Web Directory will be displayed with a preview, file name, and link to the site record. Any Unused images (uploaded but either removed or never fully embedded) will also be included in this list with the text NOT USED beside it.


 

Deleting Unused Images

Steps:

  1. Go to Administration > Embedded Images > Delete Unused.
  2. Click Delete Unused.

The message # unused Embedded Image Files successfully deleted will display when this process is complete.