License Key

This article explains the use of Issuetrak license keys, as well as the License Key screen within Issuetrak.

Your License Key determines how many Agents you have, which add-ons can be activated, and when access to your site will expire. You may extend expiration dates, add more Agents or evaluate/add other add-ons at any time by requesting a new key from our Technical Support Team at 757-213-1351,, or


The License Key Screen

The License Key screen allows you to update your site's current license key, view your Site ID and view information about your site. If you are a cloud customer, then the license key and site ID are managed for you by Issuetrak. If you have questions about either of these, you can contact Issuetrak Support for assistance.

Managing Your License Key

Only users with Sys Admin permission can apply a License Key to your system. Cloud customers will not see this option and have their license key managed by Issuetrak.

  1. Click the gear icon in the upper right > click on License Key beneath System.
  2. Paste the new license key in the field provided.
  3. Click Update.

A confirmation message will appear when this process is complete.

Current License Information

In addition to the current license key information, you can also view:

  • Expiration date of the current license (if applicable)
  • A count of the number of agent accounts in use, versus the quantity that the site is licensed for
  • The current running version of Issuetrak
  • Currently licensed add-ons

Permitted users can view a detailed list of every version upgrade and update applied to your site by clicking the paper icon next to the current version name.

On-Premises customers will also see a "Check for Updates" link present, which (when clicked) will display the latest released version of Issuetrak, as well as a link to obtain that version. You can also find a link to the latest release in our Support Site’s Home Screen Message at any time. As new releases become available, the download information will also be sent via email to the Technical Contact in your Issuetrak customer account.

If your site is hosted on our cloud environment, Issuetrak Technical Support will keep the site up-to-date and email the Technical Contact in your customer account prior to any upgrade. Those customers wishing to upgrade sooner than the established schedule should contact support to schedule the upgrade.