About Configuration Items


Configuration Items  is a three field dropdown value list initially designed to track assets before the development of the Asset Management Module. It may be utilized as a dropdown field on the issue with two reportable connected values if needed.

The Asset Management Module performs PC and server audits, tracks hardware and software purchases and has sophisticated reporting capabilities. For more information on this module, please see the “Asset Management Module” chapter of this manual.

All users can view Configuration Item-related data in issues and reports, as well as select a Configuration Item on an issue.