About Configuration Items

Configuration Items is a three-field dropdown value list initially designed to track assets before the development of the Asset Management Module. It may be utilized as a dropdown field on the issue with two reportable connected values if needed.

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Activating Configuration Items

Steps:

1. Click the gear icon in the upper right > click on Configuration Items beneath Issue Setup.
2. Check Configuration Items beneath Settings Menu.
3. Click Update.

A confirmation message will appear when this process is complete. The Configuration Items menu option will appear within the Administration menu when the update is complete.

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Adding Configuration Items

Steps:

1. Click the gear icon in the upper right > click on Configuration Items beneath Issue Setup > click on Add in the right quick menu.
2. Enter a Configuration Item name.
3. Select an Item Type.
4. (Optional) Enter a Description.
5. Click Save.

A confirmation message will appear when this process is complete.

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Editing Configuration Items

Steps:

1. Click the gear icon in the upper right > click on Configuration Items beneath Issue Setup.
2. Click edit next to the Configuration Item you are modifying.
3. Make your changes in the Edit Configuration Item screen that opens.
4. Click Update.

A confirmation message will appear when this process is complete.

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Deleting Configuration Items

Steps:

1. Click the gear icon in the upper right > click on Configuration Items beneath Issue Setup.
2. Click del next to the Configuration Item you are deleting.
3. Click OK when prompted to confirm.

A confirmation message will appear when this process is complete.

 

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Deactivating Configuration Items

Steps:

1. Click the gear icon in the upper right > click on Optional Fields beneath Issue Setup.
2. Uncheck Configuration Items beneath Settings Menu.
3. Click Update.

A confirmation message will appear when this process is complete.