Searching Issues

Information

Issuetrak provides two quick ways to search issues in your site:  The expedient Quick Search at the top right corner of the screen, and the more detail-oriented Search Issues page that can accessed from the menu on the lefthand side.  

Quick Search

The Quick Search is the field in the upper right area of every page in the product.  It allows you to look up an issue by its issue number or by subject. 

  • If an issue number is entered, then pressing enter will navigate you directly to the issue, if it exists.  
    • If the issue number doesn't exist, then you will be redirected to your Issuetrak home page with the message 'Could not find issue!' at the top.  
  • If a Subject is entered, then pressing enter will take you directly to a Search Results screen, regardless of whether there are matches to the search results.  
    • A specific search consisting of multiple words can be enclosed with double quotes to get an exact match.
      • Example:  If you know that an issue contains the phrase Server not responding, you can search for the full phrase enclosed in double quotes:  "Server not responding"
    • A percent sign can be used between words to provide wildcarded search results in the event that certain terms between the words are unknown. 
      • Example:  If you know that a sentence in an issue starts with For and ends in tables, you can enter your search term as For%tables to find that issue. 

Search Issues

To search for an Issue or to save the search criteria you use frequently:

  1. Select Search Issues from your home menu. This will open the Search Issues screen.

The Search All field will search the Subject, Notes, and Solution (if enabled) fields for the criteria entered.

  1. Enter/Select criteria to search on from the options that appear.
  • To search on multiple words or character groupings in a text-based field, use a space or semi-colon (;) between the terms. Any Issues containing one or more of these terms will be returned.
    • If it is desired to search for exact matches (including spaces, commas and semi-colons), enter double-quotes (") around your list.
    • To exclude Issues containing a specific term, enter a minus or dash (-) in front of the term.
      Examples:
      • error;46328 will return any Issues with the terms error and 46328, as well as just error, or just 46328.
      • “error 46328” will return only Issues with the exact term error 46328.
      • error -“46328” will return only Issues with the term error but not the term 46328.

  1. To include issue User Defined Fields (UDF) within your search, click the + add user defined field to search criteria link, select the appropriate UDF value from the dropdown, then click add to search

10.3.12 introduced changes to the functionality of searches within UDF fields. When a search is made on Text UDFs, multiple words that are separated with a space are treated as different search terms. In order to search UDFs using all search terms, it is necessary to place a % between the terms, or enclose the search terms in double quotes. For example, if you wish to find a UDF containing the record “Doe, Jane” it is necessary to enter either “Doe, Jane” including the double quotes OR enter Doe%Jane in order to obtain useful results.

  1. Select the format for your search results as the Output.
  2. You may execute this search immediately by clicking on Search.
    1. Alternatively, you can turn this into a Saved Search

From the search results, you may click on an Issue Subject to open the View Issue screen and access any options available to you within the Issue.

The fields and values you may search on depend on your permissions. In addition, your search results will include only Issues you are allowed to view.