Incoming Email

Articles

Managing IEM Mailboxes
Activating Incoming Email As a prerequisite, you will need existing mailboxes to configure your IEM. If you have purchased a mailbox through Issuetrak, make sure you have that account information available. Steps : Cl...
Blocked Attachments
Certain attachments, such as logo files or social media icons can appear repeatedly in your descriptions and notes, especially if included in the signatures of your users. You have the ability to identify the attachments you want to block from proce...
Email Tokens
Incoming email tokens are part of the incoming email (IEM) processor. The processor reads these tokens, allowing you to update certain fields in the issue record. When an email is received, you have the ability to include tokens in the body of an em...
Exclude Text
You have the ability to specify text that is excluded from the email processing. When a block of text is input to be excluded, IEM will scan for it in the body of the message and when found, will eliminate it from the description / note of the issue...
Keywords
Keywords are words or phrases that cause an email to not be processed. IEM will search each incoming email message for matches in the From Address and  From Name , or the Subject line, depending on which the keyword specifies. Default Keywo...
Viewing the Incoming Email Log
There is an email log so that you can view a list of all messages processed by your IEM for the last seven days. Each message includes a system note as to what happened during processing. If the message was converted into an issue or note, the note ...
Using Google App Passwords with a Gmail IEM Account
For security reasons, Google will deprecate support for using basic authentication (which relies on your Google account's username and password) with third-party applications when using their Gmail service on May 30, 2022. It is therefore n...