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      • Issuetrak Deployment Fundamentals
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    • Pre-Deployment
      • Issuetrak System Requirements
      • IDU Verb Documentation
      • Working with the JSON
      • Introduction to the Issuetrak Deployment Utility (IDU)
      • Introduction to the Issuetrak Deployment Manager (IDM)
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      • About Users
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  • Using Issuetrak
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      • Best Practices - Moving a Workflow to Issuetrak
      • Making Use of the User Administrator
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      • How to Use Issue Hub
      • Working with the Task Manager
      • Web Accessibility Guidelines
      • Add to Home Screen (A2HS)
    • Automation
      • How to Use Issuetrak Automation
      • How to Use Tasks Groups for Change Management Workflow
      • How to Use Tasks Groups for Employee Onboarding and Offboarding
  • Administering
    • Automation
      • About Workflows
      • About Substatus Rules
      • About Auto Assignment Rules
      • About Automation
    • Cloud-Specific
      • Outgoing Email in the Issuetrak Cloud
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      • About Round Robin
      • About the Custom Record Table
      • Activating Rich Text
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      • Custom Record Table - Usage Notes
      • Service Contracts
      • About Labor Hours
      • About the All Restrictions Screen
    • Incoming Email
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      • Exclude Text
      • Keywords
      • Viewing the Incoming Email Log
      • Using Google App Passwords with a Gmail IEM Account
      • About Microsoft Office 365 Integration
    • Issue Handling
      • Mass Updates
      • About Issue De-Escalations
      • About Issue Attachments
      • Linking Issues
      • Issue Submission Methods
      • Entered Date vs Submitted Date
    • Reports
      • About Report Writer
      • About the Dashboard
      • Setting Report Writer Defaults
      • Scheduled Reports
      • Dashboard Settings
      • Summary Reports
      • How does Issuetrak define Report Permissions?
    • Service Level Agreements
      • About Service Level Agreements
      • Managing Service Agreements
      • Managing Service Levels
      • Managing Service Terms
      • Managing Severities
    • System Settings
      • Mobile Settings
      • About the System Menu
      • About User Defined Fields
      • Outgoing Email
      • About Optional Fields
      • Hours of Operation
      • License Key
      • Interpreting Admin Auditing Logs
      • System Colors
      • System Defaults
      • About Configuration Items
      • Site Appearance
      • Custom Links
      • Best Practices - Time Zone Adjustment in the Cloud
      • Security
      • About Site IDs
    • Upgrade & Migration
      • How to Perform an Upgrade Using the Issuetrak Deployment Utility (IDU)
      • Configuring Services and Scheduled Tasks
      • How to Perform an Upgrade Using the Issuetrak Deployment Manager (IDM)
      • Test Site Creation
      • SQL Server Migration
      • Web Server Migration
      • Web and SQL Server Migration
    • User Management
      • Attachments within User Profiles
      • User Templates
      • User Permissions
      • How to Reset a Password
      • User Administrator Feature
  • Integrations
    • API
      • About the Issuetrak RESTful API
      • Installing the API
      • API Operation Conventions
      • API Operations for APIMETADATA
      • API Operations for Attachments
      • API Operations for Causes
      • API - Encrypting ConnectionStrings
      • API Operations for Classes
      • API Authorization Overview
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      • API - Swagger Overview
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      • API Operations for IssueSubTypes
      • API Samples Overview
      • API Operations for IssueSubTypes2
      • API Operations for IssueSubTypes3
      • API - Elevating NLog
      • API Operations for IssueSubTypes4
      • API Operations for Locations
      • API Operations for MenuItems
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      • API Operations for User Types
      • API Operations for User-Defined Field Types
    • API v2
      • API v2 Overview
    • Asset Management Module
      • About the Asset Management Module
      • Managing Assets
      • Asset Reporting
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      • Managing Software
      • Asset Audits
    • Billing Module
      • About the Billing Module
    • Chat
      • About the Chat Add-On
      • How to Enable Chat in Issuetrak
      • How to add a Chat Agent
      • Creating Issues from Chat Transcripts
      • Issuetrak Chat - Enable Emailing Transcripts
    • Identity Management
      • About Active Directory (LDAP) Integration
      • Activating Identity Management Integration within Issuetrak
      • Configuring Active Directory (LDAP)
      • Migrating to AD Federation Services
      • Importing Users from Active Directory
      • Preparing to use the Active Directory LDAP Integration
      • Granting permissions to Agents
      • About Active Directory Federation Services (AD FS)
      • Rolling back to AD from AD Federation Services
      • How to Configure Active Directory Single Sign On
      • Preparing AD Federation Services for use with Issuetrak
      • About Azure AD Integration
      • Migrating to Azure AD
      • Troubleshooting the Active Directory Module
      • About Identity Management
      • About OAuth / OpenID Connect
    • Power BI
      • How to Integrate Power BI with Issuetrak
    • Salesforce
      • How to create custom links within SalesForce to display a list of issues from Issuetrak
    • Surveys
      • About the Surveys Module
      • Designing Surveys
      • Survey Reporting
      • Managing Surveys
      • Closing Surveys
    • Webforms
      • About Webforms
      • Issuetrak Webform
      • Webforms Requirements
      • Webform Limitations
    • Zapier
      • Baby Steps: Creating a Simple Zapier Integration
      • Using Zapier with Issuetrak
  • Trust Center
    • General
      • Security in Issuetrak
      • Business Associate Agreement Addendum
      • Data Processing Addendum
      • GDPR Compliance FAQ
      • Subprocessors Used by Issuetrak
      • CCPA FAQ
      • How To Comply with GDPR Information Requests in Issuetrak
      • Network Protocols and Ports for Issuetrak
      • Log4J Vulnerability
      • Firewall Exceptions for Use With Issuetrak's Hosted Service
    • Terms of Service
      • Issuetrak Terms of Service
      • Issuetrak Cloud-Based Application Agreement
      • Issuetrak Software License Terms and Conditions
  • Troubleshooting
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    • Home

    Integrations and Add-Ons

    Trying to configure an add-on or use our API? Look here.

    API (34)

    • About the Issuetrak RESTful API ()

    • Installing the API ()

    • API Operation Conventions ()

    • API Operations for APIMETADATA ()

    • API Operations for Attachments ()

    • See More

    API v2 (1)

    • API v2 Overview ()

    Asset Management Module (6)

    • About the Asset Management Module ()

    • Managing Assets ()

    • Asset Reporting ()

    • Asset Tables ()

    • Managing Software ()

    • See More

    Billing Module (1)

    • About the Billing Module ()

    Chat (5)

    • About the Chat Add-On ()

    • How to Enable Chat in Issuetrak ()

    • How to add a Chat Agent ()

    • Creating Issues from Chat Transcripts ()

    • Issuetrak Chat - Enable Emailing Transcripts ()

    Identity Management (16)

    • About Active Directory (LDAP) Integration ()

    • Activating Identity Management Integration within Issuetrak ()

    • Configuring Active Directory (LDAP) ()

    • Migrating to AD Federation Services ()

    • Importing Users from Active Directory ()

    • See More

    Power BI (1)

    • How to Integrate Power BI with Issuetrak ()

    Salesforce (1)

    • How to create custom links within SalesForce to display a list of issues from Issuetrak ()

    Surveys (5)

    • About the Surveys Module ()

    • Designing Surveys ()

    • Survey Reporting ()

    • Managing Surveys ()

    • Closing Surveys ()

    Webforms (4)

    • About Webforms ()

    • Issuetrak Webform ()

    • Webforms Requirements ()

    • Webform Limitations ()

    Zapier (2)

    • Baby Steps: Creating a Simple Zapier Integration ()

    • Using Zapier with Issuetrak ()

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