Best Practices

Articles

Making Use of the User Administrator
Introduction The introduction of the User Administrator feature in Issuetrak 11.2 allows you to designate end user accounts that will have limited governance over other end user accounts within the same Organization (and its Allowed Organizat...
How to Use Round Robin
Whether you're just learning about Round Robin for the first time, or you've just enabled it for a group in your instance of Issuetrak, you'll want to know what you can use this feature for. This article will discuss a few use scenarios ...
Managing Task Groups
Several tasks may be grouped together and collectively added to an issue. These pre-defined Task Groups can maintain a consistent workflow in the course of resolving issues. Within Task Groups, dependencies among tasks can be established, e.g. t...
How to Embed Video
Information It is possible to embed videos within Knowledge Base Articles and/or Issues. Although embedded video is a desirable feature, it may be best to just add the video file to a KB article or issue as an attachment. This will allow ...