Chat can be enabled in Issuetrak from the Features screen within System Settings:
Administration > System > System Settings > Features
To enable Chat on the Features screen, check the box that states “Use Chat” – this will enable the text field that requires the Chat Widget ID. While the Widget ID can be obtained by contacting support, it can also be obtained directly from the Chat Admin Portal.
Once obtained, the ID can be pasted into Issuetrak to enable the Chat Widget integration.