Whether you're a newcomer to Issuetrak or a seasoned user, the need for updates, understanding newly released features, or extending benefits to new departments is constant. However, finding the time to plan, implement, and test these tasks can be challenging.
Fortunately for you, Issuetrak offers Professional Services to help! Time can be purchased hourly or in blocks, and the services can be performed either at your location or via remote web sessions.
There are many reasons to consider using Professional Services consultations that go beyond standard training sessions. According to Forbes magazine, consulting helps you incorporate ideas beyond the scope or skills of your existing staff. That’s what Issuetrak’s Professional Services team is here to do!
You can leverage the team’s information, knowledge, and assistance to maximize your Issuetrak implementation, making you more productive and efficient!
"Implementation sessions are crucial to the value you can get from Issuetrak. I enjoy creating a personal relationship with our customers and assisting them in customizing their system to mold to their business processes. This allows them to provide the best user experience and ease the burden they were experiencing before Issuetrak."
Patrick Triscritti
Product Engineer
Issuetrak offers consulting services designed with you and your business in mind. Here are a few options other customers have taken advantage of:
Implementation
As a new customer, you'll attend a series of sessions between you and Professional Services to guide you through every step of your new site's implementation. Rest assured, we'll tailor your site configuration to perfection, aligning it precisely with your unique requirements.
Evaluation Consultations
Consulting services aren’t only for long-time Issuetrak users. Prospects who are in the evaluation stage can take advantage of the experience and knowledge the Issuetrak team has. Whether it’s helping develop your proof of concept or working from the initial needs analysis to the configuration and implementation planning, this team helps with it all.
Training
Engage in training that goes in-depth into every aspect of Issuetrak. Training sessions are available for administrators, agents, or end users, and you can choose either virtual or on-site. We'll take the time to ensure everyone walks away with the knowledge and tools they need to succeed.
Site Audit
Every business changes over time. A site audit ensures your Issuetrak implementation still meets the needs of your business and helps identify areas that may need refinement. Pair with Consulting or Managed Services to go even further.
Workflow
This could be as simple as helping set up the flow of issues from one department to another, or more complicated as setting up decision-based processes using tasks that involve multiple departments across your company. The team will share best practices and suggestions based on their decades of experience by asking leading questions, potentially finding gaps in your current process. Going beyond the initial process, they will help you build it out within your Issuetrak site, explaining as they go and making sure the implementation is sound.
Managed Services
Small businesses frequently have limited time and resources. Some customers elect to use managed services with the Issuetrak Professional Services team when they need something changed within their site. So if you need to add or deactivate users, build out workflow processes, or even get assistance doing the site configuration, managed services give you the opportunity to have someone experienced do the work for you!
General Consultations
No question is off-limits to the Issuetrak consulting team. Here's a list of some of the topics that can be covered during a general consultation:
- Accuracy of your process workflows.
- Assistance with data import preparation.
- Creation of custom reports to get the exact data that you need.
Expansion and Integration
Once you start using Issuetrak, you may have other groups or departments that want to take advantage of the same benefits you’ve received. It’s possible that they can be incorporated into the same site, or they may need a separate site. Your company may also undergo a merger or aquire new affiliates. The Issuetrak team can help you make the best determination on what should be modified based on the needs of everyone involved and then work with you to implement the changes.
Feature Implementation and Adaptation
As Issuetrak continues its long-standing tradition of implementing customer suggestions into features within the product, you may want assistance in implementing those new features. Or you may now be ready to take advantage of features you couldn’t use during your initial implementation. Business needs change, and Issuetrak’s flexibility along with guidance from the team makes sure you’re able to roll with the punches and stay productive.
Concluding Remarks
The goal of Issuetrak Professional Services is to make sure you get the most out of your Issuetrak implementation. Because your company is unique, your account manager can discuss which consulting options will work best for you. Or you can reach out directly to the Professional Services team.
"Helping our customers get the most out of their Issuetrak sites is incredibly rewarding. It allows me to tap into my creativity to devise solutions that address our customers' specific requirements. There's a profound sense of achievement in easing a customer's workload in addition to tackling a problem they previously thought was unsolvable."
Dawn Duck
Product Engineer
