User Management

Articles

Attachments within User Profiles
You may include electronic documents as attachments in user records if Attachments have been enabled on your site. If you need assistance enabling Attachments on your site, please refer to the Attachments section in About the Features Scr...
User Templates
Everything a user can do within the system is determined by permissions and their End-User/Agent designation. User Templates are a predefined set of menu options and End User permissions that the system uses to create new user records. T...
User Permissions
Permissions control what users can do or access within Issuetrak. With over 50 permissions available, it can be challenging to understand what the separate permissions do and how to best manage them. These guidelines are meant to assist you in manag...
How to Reset a Password
This article explains the various methods a password reset can be performed for a user’s account. There are three methods with which a password can be changed depending on the configuration of the Issuetrak site and the permissions grante...
User Administrator Feature
There are scenarios where it is advantageous to have a user with limited administrative capabilities in Issuetrak, without needing to take up an agent license to do so. Beginning with Issuetrak 11.2, it is possible to give permission to an end-user ...