Exclude Text

Information

You have the ability to specify text that is excluded from the email processing. When a block of text is input to be excluded, IEM will scan for it in the body of the message and when found, will eliminate it from the description/note of the issue. This allows you to put in confidentiality or disclaimer text so that it doesn’t clutter your issue content.


Steps

1

Navigate to Administration > Incoming Email > Exclude Text.

2

Add in the left menu, edit or delete by items already in the list.

3

Type in or adjust your text content.

4

Click Save.

exclude1.png

Applies To:

Issuetrak 9.9+