Exclude Text

You have the ability to specify text that is excluded from the email processing. When a block of text is input to be excluded, IEM will scan for it in the body of the message and when found, will eliminate it from the description/note of the issue. This allows you to put in confidentiality or disclaimer text so that it doesn’t clutter your issue content.


Steps:

  1. Click the gear icon in the upper right > click Incoming Email beneath Email.
  2. Click List beneath Exclude Text on the right context menu. 
  3. Add using the right context menu; edit or delete items already in the list using the links provided.
  4. Type in or adjust your text content.
  5. Click Save.

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