Exclude Text

You have the ability to specify text that is excluded from the email processing. When a block of text is input to be excluded, IEM will scan for it in the body of the message and when found, will eliminate it from the description / note of the issue. This allows you to put in confidentiality or disclaimer text so that it doesn’t clutter your issue content.

Steps:

1. Click the gear icon in the upper right > click Incoming Email beneath Email.
2. Click List beneath Exclude Text on the right quick menu. 
3. Add using the right quick menu; edit or delete items already in the list using the links provided.
4. Type in or adjust your text content.
5. Click Save.