TrakPC Audit

Our TrakPC program gives you the ability to gather configuration and software information from your PCs. TrakPC can send the audit information directly to your Issuetrak site, or it can write the information to an XML file that you would then import into your Issuetrak site manually. You have the flexibility to choose the method that works best for you, or you may choose a combination of both methods.


 

Setup

The auditing of PCs is done by a program named TrakPC.exe. It can be found in the TrakPC folder within the Issuetrak web folder. It is typically run from a system login script and no installation is needed. It can sit on a network shared drive, and the PCs can run it from a command line or via a batch file.

You can find out more about creating a TrakPC batch file here How to Create a TrakPC Login Script or Batch File. The basic idea is that a login batch file runs TrakPC using the desired options.

Example:

TrakPC.exe [filename] [/options]

This command will run TrakPC and automatically produce an XML file containing audit information about the PC. The twelve characters after “TrakPC-” will be the MAC address of the NIC. This forms part of the file name to be sure that it is unique.

Example:

TrakPC-00-08-82-AE-41-25.xml

Most often you'll specify a command line parameter to send the output of TrakPC to the server running Issuetrak, using the “/u” option.

Example:

TrakPC.exe/u”https://www.Issuetrak.com/support/Inv_TrakPC_URLSubmit.asp”

The ASP page Inv_TrakPC.asp receives the audit data and writes a record to the audit table in Issuetrak. From there you can apply the audit records to your asset records.


 

Audit Summary

The Asset Audits option in the Asset Management section of the Settings Lightbox will display the Audit Summary page. This page will show the status of your audit items at a glance. If audit records have been received by Issuetrak, but have not yet been applied, the totals for each type display as links. These links allow you to drill down to a list of the individual audit records for review if desired.

The Pending Items will be split into two groups:

  • Audits without a matching Asset
    • Applying these Audits will create a new Asset record.
  • Audits with a matching Asset
    • Applying these Audits will update the existing Asset record.

The Audit Summary screen also displays the Total Records Currently On Hold and Total Records Applied To Date.


 

Importing TrakPC Files

TrakPC .xml files can also be manually imported to your Issuetrak site. If TrakPC.exe is executed locally, an .xml file will be created and saved in the local user’s temp folder.

Steps:

  1. Click the gear icon in the upper right > Click on Asset Audits beneath Asset Management.
  2. Click Import TrakPC File on the right context renu.
  3. Click Choose File.
  4. Navigate to the location of the file.
  5. Click to select the file.
  6. Click Open.
  7. Click Import File.

 

Automatic Asset Audit Application

Issuetrak creates a scheduled task on the Web server during deployment for the purpose of automatically applying asset audits on a regular basis. The scheduled task is set to run once per day and is staggered with other Issuetrak tasks on the Web server.

If it is not desired to have audits automatically applied to the site, then you can disable the scheduled task from Task Scheduler in Windows.


 

Manual Asset Audit Application

You can manually apply audits on your site either in bulk or individually.

How to apply audits in bulk

Steps:

  1. Click the gear icon in the upper right > Click on Asset Audits beneath Asset Management.
  2. Click the appropriate link to apply the desired audits.
    • apply new will apply all audits for new assets and create the assets records.
    • update will appply all audits for existing assets.
    • apply all will apply all audits for both new and existing assets.

A confirmation message will appear when this process is complete.

Working with individual Audits

There may be times when you wish to review audit records and put off applying them, or apply only a few of the records in the queue.

Steps:

  1. Click the gear icon in the upper right > Click on Asset Audits beneath Asset Management.
  2. Navagate to the Work List page either by clicking the number of audits in the Summary or by using the Work List Output Option on the Search Audit Records page.
  3. You can view the Audit details for individual audits by clicking on the Computer Name.
  4. Once you identify the audits you would like to take action on, check the boxes for those Audits.
    • If you would like to select all audits on that page, you can click Select All.
  5. Click the appropriate button.
    • Apply Items will apply all selected Audits.
    • Place Items On Hold will put the selected Audits in a Hold status and prevent them from being automatically applied.
    • Delete Items will permanently delete the selected Audits. This will not affect any Asset records.
  6. Click OK on the confirmation message.

 

Archive Audits

Audits can also be archived, which will export the audit details to comma-separated values (CSV) files on the web server and will delete the Audits from the database.

Steps:

  1. Click the gear icon in the upper right > Click on Asset Audits beneath Asset Management.
  2. Click Archive Audits on the right context menu.
  3. Either select an option from the Archival Range dropdown list or enter a custom date range using the Start and End fields.
  4. Click Archive.

A confirmation message will appear when this process is complete.


 

Search Audits

You can search for specific audits to either take action on them or export them for reporting purposes.

Steps:

  1. Click the gear icon in the upper right > Click on Asset Audits beneath Asset Management.
  2. Click Search on the right context menu.
  3. Select the desired criteria.
  4. Select the desired Output Option.
    • Count Only will just show the number of Audits that meet the specified criteria.
    • Paged List will display details regarding all Audits that meet the specified criteria in a paged list.
    • List Only will display details regarding all Audits that meet the specified criteria in a single page list.
    • Work list will display details regarding all Audits that meet the specified criteria with options to take action on those Audits.
  5. Click Search.

Several pre-built reports are available which list Audited Asset information in summary format with drill down capability. Comparison reports are also available to list configuration and software changes for Audited Assets. These reports can be accessed by clicking the gear icon in the upper right > the clicking on Asset Reports beneath Asset Management. The Asset datasets in Report Writer can be used to create custom asset reports.