About Business Rules

Information

There are three issue automation features available through the Administration > Business Rules submenu in Issuetrak: Auto Assignments, Escalation Rules and Substatus Rules. In order to set up Business Rules, you must have the “Sys Admin” parameter or “Can access and maintain Administration functions” permission.

BEST PRACTICE: Whenever possible, always deactivate rather than delete existing items within your system.


Applies To:

Issuetrak 9.9+