All system-level defaults and configuration options are maintained within the System submenu within the Settings Lightbox.
The System subsection includes the following options:
| System Setting | Description |
|---|---|
| Defaults | Site name, server time zone, dashboard reload rate, issue priority default, date format, display name format, etc. |
| Features | Attachments, issue form default, departments, global issues, incoming email, issue auditing, classes, knowledge base, projects, etc. |
| Issue Hub Settings | Select the default Issue Hub View, selections for if a view is active or not for users in Issuetrak. |
| Site Appearance | Site title, logos, logo URLs, home screen, Agent and login screen messages, etc. |
| System Colors | Determine Page, Text, Button, Banner colors, and colors for Report Headers. |
| Security | A series of security options that can improve or reduce security based on security preferences and the desired user experience. |
| Password Policy | Password-related options and defaults such as Self Service Password Reset, required format/length, etc. |
| Mobile Settings | Issuetrak Mobile issue screen and general settings. |
| Optional Fields | Tasks, solutions, substatus, and subtypes, etc. |
| User Defined Fields | Custom fields for issue, organization, and user record. |
| Custom Links | Custom menu links that display in the Home Menu. |
| Hours of Operation | Define the work hours and non-work days, define dates closed such as Holidays. |
| License Key | Field to input your License Key (on-premise only), view Expiration Date, view Agent Counts, and Licensed Modules. |
| About | Site version information and contact information page, including useful links for administrators to review, such as system requirements, security, and our Product Feedback page. Unlike other administrative settings, this option is visible to all Agent users. |
