About the System Menu

All system-level defaults and configuration options are maintained within the System menu.

Only users with Sys Admin permissions can view and manage all system-level options. However, users with Can access and maintain Administration functions permissions can view and manage the Hours of Operation and System Colors settings. In addition, users with Allow Read Only access to Administration information permissions can view the Hours of Operation and System Colors settings.

The submenu options include:


The System Settings submenu includes the following sub-sections:

System Setting Description
System Defaults Site name, server time zone, dashboard reload rate, issue priority default, date format, display name format, etc.
Mobile Settings Issuetrak Mobile issue screen and general settings.
Site Appearance Site title, logos, logo URLs, home screen, Agent and login screen messages, etc.
Email Settings Outgoing email capabilities and defaults such as sender address and name, email server, email format, etc.
Password Policy Password-related options and defaults such as Self Service Password Reset, required format/length, etc.
Features Attachments, custom screen default, departments, global issues, incoming email, issue auditing, classes, knowledge base, projects, etc.
Optional Fields Tasks, solutions, substatus, and subtypes, etc.
User Defined Fields Custom fields for issue, organization, and user record.
Menu Options Custom menu links that display in the Home Menu.
Security A series of security options that can improve or reduce security based on security preferences and the desired user experience.