All system-level defaults and configuration options are maintained within the System menu.
The submenu options include:
- Hours of Operation
- License Key
- System Colors
- System Settings
The System Settings submenu includes the following sub-sections:
System Setting | Description |
---|---|
System Defaults | Site name, server time zone, dashboard reload rate, issue priority default, date format, display name format, etc. |
Mobile Settings | Issuetrak Mobile issue screen and general settings. |
Site Appearance | Site title, logos, logo URLs, home screen, Agent and login screen messages, etc. |
Email Settings | Outgoing email capabilities and defaults such as sender address and name, email server, email format, etc. |
Password Policy | Password-related options and defaults such as Self Service Password Reset, required format/length, etc. |
Features | Attachments, custom screen default, departments, global issues, incoming email, issue auditing, classes, knowledge base, projects, etc. |
Optional Fields | Tasks, solutions, substatus, and subtypes, etc. |
User Defined Fields | Custom fields for issue, organization, and user record. |
Menu Options | Custom menu links that display in the Home Menu. |
Security | A series of security options that can improve or reduce security based on security preferences and the desired user experience. |