All system-level defaults and configuration options are maintained within the System submenu within the Settings Lightbox.
The System subsection includes the following options:
| System Setting | Description |
|---|---|
| Defaults | Site name, server time zone, dashboard reload rate, issue priority default, date format, display name format, etc. |
| Features | Attachments, custom screen default, departments, global issues, incoming email, issue auditing, classes, knowledge base, projects, etc. |
| Issue Hub Settings | Select the default Issue Hub Tab, selections for if a tab is active or not for users in Issuetrak. |
| Site Appearance | Site title, logos, logo URLs, home screen, Agent and login screen messages, etc. |
| System Colors | Determine Page, Text, Button, Banner colors, and colors for Report Headers. |
| Security | A series of security options that can improve or reduce security based on security preferences and the desired user experience. |
| Password Policy | Password-related options and defaults such as Self Service Password Reset, required format/length, etc. |
| Mobile Settings | Issuetrak Mobile issue screen and general settings. |
| Optional Fields | Tasks, solutions, substatus, and subtypes, etc. |
| User Defined Fields | Custom fields for issue, organization, and user record. |
| Custom Links | Custom menu links that display in the Home Menu. |
| Hours of Operation | Define the work hours and non-work days, define dates closed such as Holidays. |
| License Key | Field to input your License Key (on-premise only), view Expiration Date, view Agent Counts, and Licensed Modules. |
| About | Site version information and contact information page, including useful links for administrators to review, such as system requirements, security, and our Product Feedback page. |
