About the Active Directory Module
The Active Directory Module enables Issuetrak's integration with Microsoft Active Directory (AD) and AD Federation Services . This article focuses on Active Directory integration.
The Active Directory Mo...
Activating AD within Issuetrak
When the Active Directory (AD) Module is included in your license key, it still needs to be activated in order to be used. Only users with the Sys Admin parameter can activate the module.
Navigate to Administration > S...
Configuring the Active Directory Module
Now that the preliminary steps are completed, you can go ahead and begin the actual set up of the Active Directory Module. This can only be performed by an Issuetrak user with the “Can access and maintain Administration funct...
Migrating to AD Federation Services
This article provides steps for migrating a site with AD/LDAP-authenticated users to AD Federation Services. If you don't have AD configured but would like to configure AD FS, please see this article .
At a high level, the followin...
Importing Users from Active Directory
Once your configuration mapping is complete, you’re ready to import your users into Issuetrak. You can do an initial import, and then schedule imports to occur automatically. This task can only be performed by an Issuetrak use...
Preparing to use the Active Directory Module
This article goes over the prerequisites for using the Active Directory Module in Issuetrak. If you are instead interested in using AD Federation Services, click here .
Verifying AD information
Granting permissions to Agents
If you brought in all of your users with the same End-User template , you’ll want to go ahead and put your Agents into Issuetrak Groups to grant them higher permissions. You can create as many groups as needed, and users can be members of m...
About Active Directory Federation Services (AD FS)
Active Directory Federation Services (AD FS) is a framework for authenticating users to an application without direct communication with a domain controller. This is a better and more secure way of implementing authentication for Issuetrak because: ...
Rolling back to AD from AD Federation Services
This article provides steps for a scenario where it is necessary to roll back to using AD/LDAP instead of AD Federation Services (AD FS).
The product prevents any domain from being authenticated by both AD and AD FS simul...
AD - Setting up additional attributes (Optional)
You have the ability to map up to three Additional AD attributes to pull over into your Issuetrak user records. In order to do this, you would need to activate the User level user-defined text fields to store these values. Durin...
How to Configure Active Directory Single Sign On
This article explains how to configure Active Directory (AD) Single Sign-On (SSO) functionality with Issuetrak. With this feature enabled, the browser will automatically log in with the current user's Windows credentials.
Preparing AD Federation Services for use with Issuetrak
This document is a guide to configuring Active Directory Federation Services (AD FS) 2019 for use with Issuetrak.
You must have the following information on hand before beginning this process: