About the Active Directory Module
Information The Active Directory Module integrates Issuetrak with Microsoft Active Directory (AD). It is compatible with Secure Socket Layer (SSL) connections and multi-server/multi-domain directory environments. Issuetrak user records are automati...
Activating AD within Issuetrak
When the Active Directory Module is included in your license key, it still needs to be activated in order to be used. Only users with the “Sys Admin” parameter can activate the module.
Additional items for scheduled imports
If a scheduled import was defined, you will need to a Windows Scheduled Task on the Web server hosting Issuetrak for the import to execute at the proper interval. If multiple scheduled imports were defined, account for the vari...
Adding specifications of the AD server
Navigate to Administration > Active Directory > Server List > Add .
Enter the computer name or DNS name in the Server field.
Enter the fully distinguished domain na...
Configuring the Active Directory Module
Now that the preliminary steps are completed, you can go ahead and begin the actual set up of the Active Directory Module. This can only be performed by an Issuetrak user with the “Can access and maintain Administration funct...
Importing Users from Active Directory
Once your configuration mapping is complete, you’re ready to import your users into Issuetrak. You can do an initial import, and then schedule imports to happen automatically. This task can only be performed by an Issuetrak us...
Preparing to use the Active Directory Module
More Information Below is information needed to prepare for the use of the Active Directory Module in Issuetrak. Applications: Microsoft Active Directory (AD) Lightweight Directory Access Protocol (LDAP) AD-based Public Key Infrastructure (PK...
AD - Creating a Template for User Permissions
Everything a user can do within the system is determined by permissions and their end user/Agent designation. User templates are a predefined set of menu options, permissions, and the end user/Agent designation the system uses to cr...
AD - Configuring additional AD attributes (Optional)
If user-defined fields for additional AD attributes were created during preparation, those fields will need to be mapped to the appropriate AD attribute. This task can only be performed by an Issuetrak user with the “Can acce...
AD - Granting permissions to Agents
If you brought in all of your users with the same end user template, you’ll want to go ahead and put your Agents into Issuetrak groups to grant them higher permissions. You can create as many groups as needed, and users can be...
AD - Implementing Optional Features - Single Sign On
If Single Sign On was activated during preparation, related settings must now be updated for this to function properly. In some cases, browser settings may need to be updated at the user level. There are series of KB articles in our...
AD - Mapping Departments
If you have the AD Department field filled out, Issuetrak will make a direct match to the Department Name. If not, you’ll need to set up Group/OU mapping to your Issuetrak departments.
Scroll to th...
AD - Mapping Locations
If you have the AD Office field filled out, Issuetrak will make a direct match to the Location ID. If not, you’ll need to set up Group/OU mapping to your Issuetrak locations.
Scroll to the ‘D...
AD - Mapping Organizations
Scroll to the "Determining Organization" section of the Active Directory Server Information screen.
Enter an appropriate Group/OU in the field provided for “Active Directory Group/OU.”
AD - Mapping User Attributes
Scroll to the ‘Determining User Attributes’ section of the Active Directory Server Information screen.
Enter an appropriate Group/OU in the field provided for “Active Directory Group/OU.&rdquo...
AD - Performing a Search Test
We recommend performing a Search Test to ensure all the values are mapped properly. A Search Test will connect to the server as if a user is being authenticated. It will return any user information and Issuetrak-related AD Group/OU ...
AD - Setting up additional attributes (Optional)
You have the ability to map up to three additional AD attributes to pull over into your Issuetrak user records. In order to do this, you would need to activate the User level user-defined text fields to store these values. During co...
AD - Populating Issuetrak entity records
In order for Organization, Department and Location values to be mapped/matched to AD values, those entities must be created in Issuetrak first. This can only be performed by someone with the “Can access and maintain Administr...
AD - Self Service Password Reset
To implement Self Service, the system setting must be activated and policies defined. This task can only be performed by an Issuetrak user with the “Sys Admin” parameter. In addition, users will need to be granted the pe...