About the Active Directory Module
The Active Directory Module integrates Issuetrak with Microsoft Active Directory (AD). It is compatible with Secure Socket Layer (SSL) connections and multi-server/multi-domain directory environments. Issuetrak user records are auto...
Activating AD within Issuetrak
When the Active Directory (AD) Module is included in your license key, it still needs to be activated in order to be used. Only users with the “Sys Admin” parameter can activate the module.
Additional items for scheduled imports
If a scheduled import was defined, you will need to a Windows Scheduled Task on the Web server hosting Issuetrak for the import to execute at the proper interval. If multiple scheduled imports were defined, account for the vari...
Configuring the Active Directory Module
Now that the preliminary steps are completed, you can go ahead and begin the actual set up of the Active Directory Module. This can only be performed by an Issuetrak user with the “Can access and maintain Administration funct...
Importing Users from Active Directory
Once your configuration mapping is complete, you’re ready to import your users into Issuetrak. You can do an initial import, and then schedule imports to occur automatically. This task can only be performed by an Issuetrak use...
Preparing to use the Active Directory Module
More Information Below is information needed to prepare for the use of the Active Directory Module in Issuetrak. Applications: Microsoft Active Directory (AD) Lightweight Directory Access Protocol (LDAP) AD-based Public Key Infrastructure (PK...
Granting permissions to Agents
If you brought in all of your users with the same End-User template, you’ll want to go ahead and put your Agents into Issuetrak Groups to grant them higher permissions. You can create as many groups as needed, and users can be...
AD - Mapping Departments
If you have the AD Department field filled out, Issuetrak will make a direct match to the Department Name. If not, you’ll need to set up Group/OU mapping to your Issuetrak departments.
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AD - Setting up additional attributes (Optional)
You have the ability to map up to three Additional AD attributes to pull over into your Issuetrak user records. In order to do this, you would need to activate the User level user-defined text fields to store these values. Durin...