About Priorities


Priorities are used to indicate the relative importance of an issue. Identifying priorities among issues helps determine where a particular issue figures into the larger issue queue and how soon the issue might be addressed. Auto Assignments, Email Distribution Lists, and Escalation Rules can also triggered by the priority value selected on an issue.

Only users with Sys Admin or Can access and maintain Administration functions permissions can add, edit or delete Priorities within your system.

All users can view Priority-related data in issues and reports, but only user with Can select Priority when submitting and maintaining issues permissions can select a Priority on an issue.