An Issuetrak Cloud site URL will typically have a format similar to https://yoursite.issuetrak.com. However, it is possible to have a URL with your company’s domain instead. For example, if your company’s name is “yoursite”, you might be able to use a vanity URL of https://support.yoursite.com or https://helpdesk.yoursite.com.
SSL and Your Cloud Site
In order to provide a secure experience for you and your customers, all Issuetrak Cloud sites are secured via Secure Sockets Layer (SSL). In instances where you wish to use a vanity URL for your site, Issuetrak must also host an SSL certificate keyed to that domain. Largely speaking, there are two types of certificates that can be used to secure your site:
Specific URL - The certificate only works for one URL
Wildcard - The certificate can be used with a number of sites which all share the same domain.
e.g. a wildcard certificate for *.yoursite.com could be used for all of the following sites:
How to Obtain an SSL Certificate
Issuetrak is dedicated to helping you secure your site by any and all means necessary. With that in mind, there are a number of different solutions by which you can obtain a certificate. Which you choose will vary on your environment, business needs, and capacity.
Use an existing certificate: If you already have a certificate that is usable for the desired URL, you will need to export a copy of that certificate, along with a password, for Issuetrak to use. If this certificate expires you will be responsible for providing Issuetrak with a new one in order for the site to be secured properly.
Generate a certificate and host it yourself: In this method, you would create a certificate request (CSR), submit that request to a certificate authority for validation (such as GoDaddy, DigiCert, etc.), and host the completed certificate that they provide on your own web servers. Issuetrak requires you to export a copy of this certificate, along with a password, in order for us to host that copy on our Cloud. This certificate expires after a set time (typically 1 or 2 years) and will need to be renewed with the vendor before that time.
Have Issuetrak create a CSR: If you are unable to do so for any reason, Issuetrak can create a Certificate request (CSR) on your behalf and provide you with the certificate request file to then have a certificate authority validate it. You would then provide a file from the certificate authority to Issuetrak so that we can complete the request and host your certificate on our servers. This certificate expires after a set time (typically 1 or 2 years) and will need to be renewed with the vendor that authorized it before that time.
OpenSSL: Issuetrak can guide you through the entire certificate process using a free open-source vendor called OpenSSL. In this instance, Issuetrak would create the CSR, submit it for validation, complete the request, and host the certificate. We would also have it set to automatically renew as it expires.