Issuetrak Navigation

In Issuetrak there are three basic navigation menus:

  • Settings Lightbox Navigation
  • Left Side Navigation Menu
  • Right Side Context Menu


Isauetrak Site Navigation

In the top bar to the far right, is a gear icon to the left of the name for the currently logged-in user.  This icon, when clicked will show the Settings Lightbox. It is typically the first thing you see when loading a browser window displaying Issuetrak.  On the left side of Issuetrak is a collapsible menu showing Main site functionality options and an editable Bookmarks section.  On some screens, a changing Right Contact Menu will appear with options and related links that change depending on the screen you are currently on.

Site Navigation areas Functionality
Settings Lightbox Opens the site configuration options and also provides access to the Asset Management, Billing, and Surveys modules, if available.  Options will show as greyed out if the currently logged-in user does not have permission to access the section, or if the section is Disabled.
Left Menu This menu has 2 sections: a static menu providing links to items such as New Issue, Dashboard, and Issue Hub.  The second section is the Bookmarks section where a user can bookmark commonly accessed pages for easy access. The items in this list can be re-organized, edited, and deleted by the user.  The Bookmarks section is user-specific and can be resized.
Right Context Menu This menu changes depending on the screen that is currently navigated to and provides contextual options based on the current screen.  For Example:  If the user is on the Issue screen, options for Edit, Add Note, and Close will be in the righthand context menu.

The upper-right side of the Title bar shows you some important information such as a search option. The search bar allows you to search for information in an Issue’s Subject, or load an Issue by its Number. In addition, there is a print option to allow you to print a cleaned-up version of the page you are viewing, a circle with a question mark that opens the Issuetrak Help Center, and a gear icon for accessing the Settings lightbox, and finally a User settings menu.  The User settings menu includes options for My Settings, Change Password, and Log Out.

Remember: The selections shown, and options available, will vary according to how the site is configured and what permissions your Administrators have assigned to your User profile. Please explore your options and contact us if you have any questions!