Network Protocols and Ports for Issuetrak

Brief List of Necessary Ports

This section contains just a brief list of the bare minimum services necessary for Issuetrak to work:

  • HTTP (80) or HTTPS (443) ports from the web server, depending on how IIS bindings are configured
  • SQL Server Listening port (1433) on the SQL server
  • SQL Browsing Service port (1434), if a named instance is used on the SQL server
  • If the Web and SQL servers are separate, then MS DTC (135) will need to be mutually open between the two servers.

Web Server

The table below outlines the ports that are required to be open for Issuetrak to function properly. Note that HTTP and HTTPS are not mutually exclusive. Any services listed here can be enabled on ports not listed in the table, depending on how the system administrator has configured them.

Port Protocol/Service Description
80 HTTP Standard non-SSL web application. Either this or an HTTPS binding is required for users to access Issuetrak.
443 HTTPS Web application with SSL. Either this or an HTTP binding is required for users to access Issuetrak.
135 MS DTC Microsoft Distributed Transaction Coordinator (if web and SQL servers are separate).

Database Server

Port Protocol/Service Description
1433 SQL Server Microsoft SQL Server listening port
1434 SQL Server SQL Browsing Service. Necessary if named instances are used.
135 MS DTC Microsoft Distributed Transaction Coordinator (if web and SQL servers are separate).

Protocols Issuetrak is Compatible With

Port Protocol/Service Description
25 SMTP Used for email notifications, survey invitations (if purchased).
587 STARTTLS Encrypted SMTP, used for email notifications, survey invitations (if purchased).
110 POP3 POP3, for use with Issuetrak's Incoming Email Service
995 POP3 SSL POP using SSL encryption, for use with Issuetrak's Incoming Email Service
143 IMAP IMAP, for use with Issuetrak's Incoming Email Service
993 IMAP SSL IMAP using SSL encryption, for use with Issuetrak's Incoming Email Service
389 LDAP Lightweight Directory Access Protocol, for use with Active Directory integration with Issuetrak (if purchased)
636 LDAPS LDAP over SSL, for use with Active Directory integration with Issuetrak (if purchased). Requires an appropriate certificate to be installed on the domain controller that Issuetrak will connect to.
3269 Global Catalog SSL Used for encrypted communication with the Global Catalog.
443 Exchange Necessary to connect to an Exchange server‘s Web Service, when used with Issuetrak’s Incoming Email Service.