Importing Users from Active Directory


Once your configuration mapping is complete, you’re ready to import your users into Issuetrak. You can do an initial import, and then schedule imports to happen automatically. This task can only be performed by an Issuetrak user with the “Can access and maintain Administration functions” permission or the “Sys Admin” parameter.

Performing initial imports/defining scheduled imports


Navigate to Administration > Active Directory > Import Users.


Select the domain from the dropdown for which this particular import should be performed from the list. Only the domains which have been defined in the Issuetrak interface will appear.


Click the radio button to select either AD Group or AD OU. Click the button related to your selection. Only AD Groups or OUs with verified Organization and Permissions mappings and valid users will appear.


Select the appropriate value in the window that appears.


Click Preview Import.


Verify the import is being returned properly in the Preview import for window that appears.


Close the Preview import for window.


Click Process Import to process this import. (If you only want to process this initial import and not define a schedule, this is the last step you need to complete within this task.) A Preview import for window will appear with a summary of the import.


Repeat for each group/OU on each domain that needs to be imported.


To use these parameters to create a scheduled import record:


Define the appropriate interval and time in the ‘Schedule this import…’ section of this screen. We strongly recommend scheduled imports are performed daily outside of business/peak productivity hours.


Verify “Active” is selected, or the import will be scheduled but not run.


Click Save and Schedule to save and schedule this import.


The AD Scheduled Imports screen will appear with a list of all scheduled imports. The message “Import schedule saved successfully" will be displayed at the top.

You may return to the AD Scheduled Imports screen at any time by navigating to Administration > Active Directory > Scheduled Imports. From this screen, scheduled imports may be edited and/or deleted. However, we recommend using edit and deselecting the “Active” parameter rather than using delete.