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Issuetrak Help Center

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  • Glossary
  • Getting Started
    • Deployment
      • Issuetrak Deployment Fundamentals
      • How to Install Issuetrak Using the Issuetrak Deployment Utility (IDU)
      • How to Install Issuetrak Using the Issuetrak Deployment Manager (IDM)
      • How to Perform an Upgrade Using the Issuetrak Deployment Utility (IDU)
      • How to Perform an Upgrade Using the Issuetrak Deployment Manager (IDM)
      • Post-Deployment Configuration
    • General
      • Password Policies
      • About the Features Screen
      • About Priorities
      • About Organizations
      • About Issue Types and Subtypes
      • About Locations and Regions
      • About Departments
      • About Tasks
      • About Quick Picks
      • Incoming Email Overview
      • Email Notifications
      • About Custom Screens
      • About Causes
      • Getting Started in Issuetrak
      • Term Dictionary
    • Pre-Deployment
      • Issuetrak System Requirements
      • IDU Verb Documentation
      • Introduction to the Issuetrak Deployment Utility (IDU)
      • Introduction to the Issuetrak Deployment Manager (IDM)
    • Tasks
      • How to Use Tasks Groups for Change Management Workflow
      • How to Use Tasks Groups for Employee Onboarding and Offboarding
    • User Management
      • About Groups
      • About Users
    • Issuetrak's Release Pipeline
    • About Issue Attachments
  • Using Issuetrak
    • Personalization
      • About Issue Hub
      • My Settings
    • General
      • About Reports
      • Change Password
      • Saved Searches
      • Submitting Issues
      • Self-Help Password Reset
      • Searching Issues
      • Logging into Issuetrak
      • Issuetrak Navigation
      • About Issuetrak
      • Submitting Multiple New Issues
      • Custom Productivity Reports
      • How to Use Issue Hub
      • Working with the Task Manager
  • Administering
    • Best Practices
      • Making Use of the User Administrator
      • How to Use Round Robin
      • Managing Task Groups
      • How to Embed Video
    • Business Rules
      • About Substatus Rules
      • About Business Rules
      • About Auto Assignment Rules
      • About Escalation Rules
    • Cloud-Specific
      • Outgoing Email in the Issuetrak Cloud
      • Cloud Vanity URL Overview
    • General
      • About Admin Auditing
      • About Recurring Issues
      • About Issue Auditing
      • About Substatuses
      • About Embedded Images
      • About Solutions
      • About Global Issues
      • About Projects
      • About the Calendar
      • About the Knowledge Base
      • Issuetrak Release Notes
      • About Classes
      • About Round Robin
      • About the Special Function Table
      • Activating Rich Text
      • Product Documentation
      • Service Contracts
    • Incoming Email
      • Activating Incoming Email
      • Managing IEM Mailboxes
      • Blocked Attachments
      • Email Tokens
      • Exclude Text
      • Keywords
      • Viewing the Incoming Email Log
    • Issue Handling
      • Mass Updates
      • About Issue De-Escalations
    • Reports
      • About Report Writer
      • About the Dashboard
      • Setting Report Writer Defaults
      • Scheduled Reports
      • Dashboard Settings
      • Summary Reports
      • How does Issuetrak define Report Permissions?
    • Service Level Agreements
      • About Service Level Agreements
      • Managing Service Agreements
      • Managing Service Levels
      • Managing Service Terms
      • Managing Severities
    • System Settings
      • Mobile Settings
      • About Optional Fields
      • Email Settings
      • About User Defined Fields
      • About the System Menu
      • Exporting Admin Audits
      • Hours of Operation
      • License Key
      • Interpreting Admin Auditing Logs
      • Searching Admin Audits
      • System Colors
      • System Defaults
      • About Configuration Items
      • Site Appearance
      • Menu Options
      • Security
      • Issue Hub Administration
    • Upgrade & Migration
      • Configuring Services and Scheduled Tasks
      • Test Site Creation
      • Web and SQL Server Migration
      • Web Server Migration
      • SQL Server Migration
    • User Management
      • Attachments within User Profiles
      • User Templates
      • User Permissions
      • How to Reset a Password
      • User Administrator Feature
  • Integrations
    • API
      • About the Issuetrak RESTful API
      • API System Requirements
      • Installing the API
      • API Operation Conventions
      • API Operations for APIMETADATA
      • API Operations for Attachments
      • API Operations for Causes
      • API - Encrypting ConnectionStrings
      • API Operations for Classes
      • API Authorization Overview
      • API Operations for Departments
      • API Operations for Issues
      • API - Swagger Overview
      • API Operations for IssueTypes
      • API Operations for IssueSubTypes
      • API Samples Overview
      • API Operations for IssueSubTypes2
      • API Operations for IssueSubTypes3
      • API - Elevating NLog
      • API Operations for IssueSubTypes4
      • API Operations for Locations
      • API Operations for MenuItems
      • API Operations for Notes
      • API Operations for Organizations
      • API Operations for Priorities
      • API Operations for Projects
      • API Operations for ServiceLevels
      • API Operations for ServiceLevelAgreements
      • API Operations for ServiceLevelSeverities
      • API Operations for ServiceLevelTerms
      • API Operations for Substatuses
      • API Operations for TimeZones
      • API Operations for Users
      • API Operations for User Types
      • API Operations for User-Defined Field Types
    • Asset Management Module
      • About the Asset Management Module
      • Adding New Software
      • Managing Assets
      • Asset Reports
      • Asset Tables
      • How to Create a TrakPC Login Script or Batch File
      • Configuring TrakPC/TrakMac/ScanPC for Single Sign-On
      • How to Use TrakMac
      • How to specify the frequency for TrakPC
      • Maintaining Software Information
      • Reporting with TrakPC
      • About ScanPC
      • Software Licensing Reports
      • Software Management
      • Software Purchases
      • Software Titles
      • TrakPC Audit
      • Viewing Audits
    • Billing Module
      • About the Billing Module
    • Chat
      • Creating Issues from Chat Transcripts
      • How to Enable Chat in Issuetrak
      • How to add a Chat Agent
      • Issuetrak Chat - Enable Emailing Transcripts
    • Identity Management
      • About the Active Directory Module
      • Activating AD within Issuetrak
      • Migrating to AD Federation Services
      • Configuring the Active Directory Module
      • Importing Users from Active Directory
      • Preparing to use the Active Directory Module
      • Granting permissions to Agents
      • About Active Directory Federation Services (AD FS)
      • Rolling back to AD from AD Federation Services
      • AD - Setting up additional attributes (Optional)
      • How to Configure Active Directory Single Sign On
      • Preparing AD Federation Services for use with Issuetrak
      • About Azure AD Integration
      • Migrating to Azure AD
    • Power BI
      • How to Integrate Power BI with Issuetrak
    • Salesforce
      • How to create custom links within SalesForce to display a list of issues from Issuetrak
    • Surveys
      • About the Surveys Module
      • Designing Surveys
      • Survey Reporting
      • Managing Surveys
    • Webforms
      • Standard Issuetrak Webform
      • Webforms Requirements
      • Issuetrak Webforms Change Log
      • Webform Limitations
      • About Webforms
  • Trust Center
    • General
      • Security in Issuetrak
      • Business Associate Agreement Addendum
      • Data Processing Addendum
      • GDPR Compliance FAQ
      • Subprocessors Used by Issuetrak
      • CCPA FAQ
      • How To Comply with GDPR Information Requests in Issuetrak
      • Network Protocols and Ports for Issuetrak
    • Terms of Service
      • Issuetrak Terms of Service
      • Issuetrak Cloud-Based Application Agreement
      • Issuetrak Software License Terms and Conditions
  • Troubleshooting
  • Full PDF Download
  • Home

Trust Center

Interested in making Issuetrak more secure? We've got a few thoughts on that.

General (8)

  • Security in Issuetrak ()

  • Business Associate Agreement Addendum ()

  • Data Processing Addendum ()

  • GDPR Compliance FAQ ()

  • Subprocessors Used by Issuetrak ()

  • CCPA FAQ ()

  • How To Comply with GDPR Information Requests in Issuetrak ()

  • Network Protocols and Ports for Issuetrak ()

Terms of Service (3)

  • Issuetrak Terms of Service ()

  • Issuetrak Cloud-Based Application Agreement ()

  • Issuetrak Software License Terms and Conditions ()

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