The Special Function Table contains records with up to 50 text fields of reference information that can be used to associate just about anything to an issue, such as contact records, parts, contracts, contractors, customers, or rooms. When the Special Function Table is used as a contact record, Issuetrak can even send email notifications to the contact.
One of the key strengths of the Special Function Table is its flexibility. For example, you control the field names, so it accommodates the information you need. If you use the table for customer contact information, those 50 fields could store first name, last name, phone number, address, and zip code, or any additional information needed about the contact.
While there are 50 fields available, you can use as many or few as you need. All of them are reportable using the Report Writer, and the first five fields can be searched on using the Search Issues option. The first five fields will be the only ones to appear on the issue record. Clicking “details” from the issue record will allow you to see the remaining data.
Additionally, the Special Function Table can be searched independently from issues by accessing the Special Function Table item from the Administration menu.