How to clear browser cache and storage

If you are experiencing login issues you may need to reset your browser state or storage, please reference the steps below.

Steps:

Internet Explorer (for Issuetrak versions 12.9 or older):

1. Go to Tools (Gear icon in the top right-hand corner).
2. Select Internet Options.
3. Under the Browsing History section, click on Settings.
4. Click on View Files.
5. Locate and delete the Cookie for your Issuetrak site.

Firefox:

1. Press F12 to pull up the console.
2. Go to the Storage Tab.
3. Expand Cache Storage on the left.
   1. Locate the cookie for your Issuetrak site.
   2. Right-click and select Clear.
4. Expand Cookies on the left.
   1. Locate the cookie for your Issuetrak site.
   2. Right-click and select Clear.
5. Expand Indexed DB on the left.
   1. Locate the cookie for your Issuetrak site.
   2. Right-click and select Clear.
6. Expand Local Storage on the left.
   1. Locate the cookie for your Issuetrak site.
   2. Right-click and select Clear.
7. Expand Session Storage on the left.
   1. Locate the cookie for your Issuetrak site.
   2. Right-click and select Clear.

Edge Legacy:

1. Press F12 to pull up the console.
2. Go to the Storage Tab.
3. Expand Cookies on the left.
4. Click on the cookie for your Issuetrak site.
5. In the right pane - Right-Click and select Delete all cookies.

Chrome and Chromium Edge:

1. Press F12 to pull up the console.
2. Go to the Application Tab.
3. Expand Local Storage on the left.
   1. Right-Click on the cookie for your Issuetrak site.
   2. Click on Clear.
4. Expand Session Storage on the left.
   1. Right-Click on the cookie for your Issuetrak site.
   2. Click on Clear.
5. Expand Cookies on the left.
   1. Right-Click on the cookie for your Issuetrak site.
   2. Click on Clear.

Once the cookie(s) is cleared the user can then close the console and log in again, or refresh the page if you are using SSO login.

If you still experiencing issues, please contact the Support Team. You can contact Support at 888-789-8725 (US & Canada), +1 757-213-1351 (International), support@issuetrak.com or https://support.issuetrak.com/.