In this session, we cover email integration and how to configure automated notifications based on system triggers. You'll also learn how users can submit issues by email and reply to notification emails to update existing issues.
These features allow you to move issue-related communication out of your inbox and manage it entirely within Issuetrak, streamlining your workflow and improving visibility.
- Outgoing Email (OEM)
- Incoming Email (IEM)
Key Takeaways
After this session, you should be able to:
- Submit an issue via Email
- Respond to an email to add a note / update an issue
- Determine if Multiple Inboxes are needed
