Chat

Articles

Creating Issues from Chat Transcripts
Information Perhaps one of the most powerful capabilities with Chat is the ability to set up an integration with Issuetrak’s Incoming Email feature to have Issues created automatically from chat transcripts. Steps These in...
How to Enable Chat in Issuetrak
Information Chat can be enabled in Issuetrak from the Features screen within System Settings: Administration > System > System Settings > Features Steps To enable Chat on the Features screen, check the box tha...
How to add a Chat Agent
Information Chat Agents are the individuals you have setup to handle Chat conversations within your Chat Widget. This article will provide a walk through of adding new Chat Agents. Steps 1 Launch the Chat Admin Portal . ...