Creating Issues from Chat Transcripts
Perhaps one of the most powerful capabilities with Chat is the ability to set up an integration with Issuetrak’s Incoming Email feature to have Issues created automatically from chat transcripts.
How to Enable Chat in Issuetrak
Chat can be enabled in Issuetrak from the Features screen within System Settings:
Administration > System > System Settings > Features
To enable Chat on the Features screen, check the box tha...
How to add a Chat Agent
Chat Agents are the individuals you have setup to handle Chat conversations within your Chat Widget. This article will provide a walk through of adding new Chat Agents.
Launch the Chat Admin Portal . ...
Issuetrak Chat - Enable Emailing Transcripts
It is possible to have Issuetrak Chat send visitors a transcript of their chat with the Agent.
In order to enable the ability to request a chat transcript:
From the Admin dashboard, click on ...