Chat

Articles

Creating Issues from Chat Transcripts
Perhaps one of the most powerful capabilities with Chat is the ability to set up an integration with Issuetrak’s Incoming Email feature to have Issues created automatically from chat transcripts. These instructions will assume you have...
How to Enable Chat in Issuetrak
Part 1: Get the Widget ID To enable Chat you first need to obtain the Widget ID directly from the Chat Admin Portal . Steps: Launch the Chat Admin Portal . Log in to the Admin Portal with your credentials. Click...
How to add a Chat Agent
Chat Agents are the individuals you have set up to handle Chat conversations within your Chat Widget . This article will provide a walkthrough of adding new Chat Agents.   Steps Launch the Chat Admin Portal . Cli...
Issuetrak Chat - Enable Emailing Transcripts
Information It is possible to have Issuetrak Chat send visitors a transcript of their chat with the Agent.    Steps In order to enable the ability to request a chat transcript: From the Admin dashboard, click on ...