Issuetrak Chat - Enable Emailing Transcripts


It is possible to have Issuetrak Chat send visitors a transcript of their chat with the Agent. 


In order to enable the ability to request a chat transcript:

  1. From the Admin dashboard, click on Settings --> Options.
  2. Scroll down to the Emails to Visitor section.
  3. Enable the "Allow visitors to request transcript of the chat" option. 
  4. (Optional) Change the subject of the email the visitor will receive with their transcript.
  5. Once this is enabled, the visitor will be able to request a transcript during their chat.