Viewing the Incoming Email Log

Information

There is an email log so that you can view a list of all messages processed by your IEM for the last three days. This list includes each message’s Mailbox ID, date/time processed, sender address, subject and attachment file name(s). More importantly, it also includes a system note as to what happened during processing. If the message was converted into an issue or note, the note will include a link to the issue. But if the message did not process, it tells you why, for example a keyword violation, or unknown user. You can view the log by navigating to Administration > Incoming Email > View Log.