Issuetrak Release Notes


We're releasing Issuetrak 16.6 today, and we're introducing new features for several areas of the product, quality-of-life improvements, and bug fixes!

Asset management is seeing the addition of barcode scanning. Now you can add assets with barcodes, scan barcodes using your device's camera, and even generate and print barcodes to label your assets.

Outgoing email now has the option for setting a retention period for emails in the outgoing log. The retention period can be up to 180 days, but we've set a default period of 7 days.

The Password Policy area has a new setting to notify users when their password is within 7 days of expiring. This appears as a dismissable banner when the user signs into the site.

We're also including minor changes to how organization memberships and Issue Hub loads, as well as some bug fixes. Keep reading to find out more!

What's New

Asset Barcode Creation / Printing / Scanning

We're introducing the ability to create, print, and scan barcodes for assets using your device's camera or a barcode scanner! If you use (or want to use) barcodes for tracking your assets, then this feature might be for you!

Check out the new About Barcodes article, as well as information in Managing Assets that explains how to use this new feature.

Outgoing Email

We've added the ability to set a retention period between 1 and 180 days to help you out with that! We've set a default retention period of 7 days. We think this will be useful to those of you that need to comply with certain retention requirements.

Head on over to our Outgoing Email article to learn more.

Password Expiration

The Password Policy area of Issuetrak now provides an additional option to display a banner to Issuetrak-authenticated users when their password is about to expire. This is displayed as a banner across the user's screen when they sign in within 7 days of their password expiration.

What's Changed

Issue Hub

You can expect a decent boost in performance while working from the Issue Hub! We've re-worked code under the hood so that it loads more quickly under most conditions.

User Management

  • We've made it so that when you're managing Organization memberships for a user account, your changes are applied when clicking on Update in the Organization Membership lightbox.
     
  • The total number of organization memberships a user can have is 9500.
     
  • The number of changes to a user's organization memberships in a single update via the Edit User screen is limited to 3000.
     
  • Simultaneously, the number of additions to a user's current membership in a single update via the Add User screen is limited to 9500.
What's Fixed

Asset Management

  • Values for user defined fields weren't being included in asset searches when the output option was set to "All Fields to Excel".
     
  • Assets were being incorrectly added to Work Orders submitted via Scheduled Work Orders.
     
  • It wasn't possible to add notes to assets, as the "Add Note" pop-up would not appear.

Custom Records Table

Custom Record Table values were being bolded in the subject line of issue notifications when they should not have been.

Email Issue

Email � Issue � was � replacing � various � special � characters � with � odd � question � marks � enclosed � in � diamonds �.

Groups

Renaming a group would result in all visibility restrictions that utilized that group being lost.

Surveys

Survey invitations were not automatically being sent when they should have after issues were closed.

User Management

Users experienced performance degradation when they looked at a user or group's organization memberships, and the user or group record contained thousands of such memberships.