Issuetrak System Requirements

This article provides the system requirements for the Issuetrak application.  Please click here to see the system requirements for older versions of Issuetrak.

Upgrade Version

Issuetrak requires that your current instance is on version 10.3.7 or higher before proceeding. If your environment is currently running an earlier version, please contact Issuetrak Support for assistance.

Database Server

  • Processor – Dual Core 1.8 GHz Processor
  • Memory – 4 GB available RAM
  • Disk Space – 4 GB available hard disk space
  • Operating System – Windows Server 2012 or 2012 R2, 2016, or 2019 (32/64-bit; Standard, Datacenter)
  • Applications and Settings – Microsoft SQL Server 2012, 2014, 2016, or 2017 (32/64-bit; Standard, Web, and Enterprise)
    • Full-Text Search feature must be installed
    • SQL_Latin1_General_CP1_CI_AS collation enabled
    • SQL Server and Windows Authentication mode enabled
    • TCP/IP and/or Named Pipes protocols enabled in SQL Server
  • Additional Requirements:
    • Region and Language Settings should have the current locale set to “English (United States)”

Web Server

  • Processor – Dual Core 1.8 GHz Processor
  • Memory – 4 GB available RAM
  • Disk Space – 4 GB available hard disk space
  • Operating System – Windows Server 2012 or 2012 R2, 2016, or 2019 (32/64-bit; Standard, Datacenter)
  • IIS Version and Server Roles – Microsoft Internet Information Services (IIS) 7.5, 8.0, 8.5, or 10.0
    • Common HTTP Features: Static Content
    • Application Development: ASP, ASP.NET 4.5 or higher, and ISAPI Extensions
    • Security: Request Filtering
    • Performance: Static Content Compression

Please note that the upgrade utility will update the Classic and MVC application pool .NET Framework version to version 4.0, and this could affect other sites that are running in the same pools!

Incoming Email

  • Applications – POP3, Secure POP3, IMAP, or Microsoft Exchange 2013 or newer

Outgoing Email / Notifications

  • Applications – SMTP-based outgoing email server

DPAPI Encryption

  • Microsoft .NET Framework 4.6.2 or greater

Active Directory

  • Microsoft Active Directory (AD) Lightweight Directory Access Protocol (LDAP)
  • AD-based Public Key Infrastructure (PKI), if enabling CAC/Smart Card Authentication
  • Microsoft Cryptographic API-compatible revocation provider on web server, if enabling Smart Card Authentication
  • AD Single Sign-On requires:
    • Windows Authentication Role Services enabled in the Web Server (IIS) Role
    • Integrated Windows Authentication enabled within IIS
  • AD SSL Encryption requires an LDAPS certificate to be installed on the Domain Controller
  • For Cloud customers: AD SSL encryption also requires that your Domain Controller supports TLS 1.2.

Active Directory Federation Services (AD FS)

Web Browser

  • Firefox, Chrome, Edge, or Internet Explorer 11

Additional Notes

  • Your Issuetrak database and web server can reside on the same or separate machines, dedicated or shared machines, or physical or virtual machines that meet the minimum requirements.
  • Issuetrak cannot reside on the same server as Microsoft Exchange, SharePoint, or Windows Server Update Services (WSUS).
  • We recommend additional processing power, RAM, and disk space for optimal performance and long-term scalability. When using a shared machine, we also recommend keeping the overall size and number of applications running on that machine to a minimum.
  • Issuetrak cannot reside on Windows Server Essentials, Windows Nano Server, Server Core, or a Domain Controller.
  • SQL Server Express is not a supported edition of Microsoft SQL Server.
  • Safari is not a supported browser for use with Issuetrak.
  • FIPS (Federal Information Processing Standards) is unsupported.
  • Microsoft Azure SQL is not a supported database platform.
  • Microsoft SQL Server 2019 is unsupported.


 
Issuetrak 12.3
  • Added HTTP module requirement for IIS.
 
Issuetrak 12.2
  • No changes to report.
 
Issuetrak 12.1
  • No changes to report.
 
Issuetrak 12.0
  • Added Active Directory Federation Services section and information associated with it.
 
Issuetrak 11.14
  • Added mention of Microsoft Azure SQL to the Additional Notes section.
 
Issuetrak 11.13
  • No changes to report.
 
Issuetrak 11.12
  • No changes to report.
 
Issuetrak 11.11
  • No changes to report.
 
Issuetrak 11.10
  • No changes to report.
 
Issuetrak 11.9
  • No changes to report.
 
Issuetrak 11.8
  • No changes to report.
 
Issuetrak 11.7
  • No changes to report.
 
Issuetrak 11.6
  • Dropped support for Exchange 2010.
     
Issuetrak 11.5
  • No changes to report.
 
Issuetrak 11.4
  • No changes to report.
 
Issuetrak 11.3
Issuetrak 11.2
  • Added requirement:  Microsoft OLE DB Driver 18 for SQL Server must be installed on the Web server regardless of whether Microsoft SQL server hosted on the same machine.
  • Dropped support for the Windows Server 2008R2 operating system. 
    • New minimum OS version is Windows Server 2012.
       
Issuetrak 11.1
  • No changes to report.
 
Issuetrak 11.0
  • Added requirement:  PowerShell 4.0 must be installed on the Web server.
  • Dropped requirement:  Web server must have access to the SQL server's filesystem during deployment.