Issuetrak System Requirements

This article provides the system requirements for the Issuetrak application.  Please click here to see the system requirements for older versions of Issuetrak.

Issuetrak requires that your current instance is on version 10.3.7 or higher before proceeding. If your environment is currently running an earlier version, please contact Issuetrak Support for assistance.

• Processor – Dual Core 1.8 GHz Processor
• Memory – 4 GB available RAM
• Disk Space – 4 GB available hard disk space
• Operating System – Windows Server 2012 or 2012 R2, 2016, or 2019 (32/64-bit; Standard, Datacenter)

• Applications and Settings – Microsoft SQL Server 2012, 2014, 2016, 2017 or 2019 (32/64-bit; Standard, Web, and Enterprise)
  • Full-Text Search feature must be installed
  • SQL_Latin1_General_CP1_CI_AS collation enabled
  • SQL Server and Windows Authentication mode enabled
  • TCP/IP and/or Named Pipes protocols enabled in SQL Server

• Additional Requirements:
  • Microsoft .NET Framework 4.7.2 or greater
  • Region and Language Settings should have the current locale set to “English (United States)”

• Processor – Dual Core 1.8 GHz Processor
• Memory – 4 GB available RAM
• Disk Space – 4 GB available hard disk space
• Operating System – Windows Server 2012 or 2012 R2, 2016, or 2019 (32/64-bit; Standard, Datacenter)

• IIS Version and Server Roles – Microsoft Internet Information Services (IIS) 7.5, 8.0, 8.5, or 10.0
  • Common HTTP Features: Static Content
  • Application Development: ASP, ASP.NET 4.5 or higher, and ISAPI Extensions
  • Security: Request Filtering
  • Performance: Static Content Compression

• Additional Settings:
  • Microsoft OLE DB Driver 18 for SQL Server
  • Microsoft .NET Framework 4.7.2 or greater
  • PowerShell 4.0 or greater
  • Issuetrak requires that its classic and MVC application pools are running .NET Framework v4.0.
  • Issuetrak recommends securing each installation with SSL.
  • IIS must have the URL Rewrite Module installed.
  • IIS must have the HTTP Module installed.

• Applications – POP3, Secure POP3, IMAP, or Microsoft Exchange 2013 or newer

• Applications – SMTP-based outgoing email server

• Microsoft .NET Framework 4.7.2 or greater

• Microsoft Active Directory (AD) Lightweight Directory Access Protocol (LDAP)
• AD-based Public Key Infrastructure (PKI), if enabling CAC/Smart Card Authentication
• Microsoft Cryptographic API-compatible revocation provider on web server, if enabling Smart Card Authentication

• AD Single Sign-On requires:
  • Windows Authentication Role Services enabled in the Web Server (IIS) Role
  • Integrated Windows Authentication enabled within IIS

• AD SSL Encryption requires an LDAPS certificate to be installed on the Domain Controller
• For Cloud customers: AD SSL encryption also requires that your Domain Controller supports TLS 1.2.

• AD FS 2016 or higher - See Microsoft's article for AD FS server requirements.
  • OpenID Connect / OAuth connections via Application Groups
• Multifactor authentication (MFA) requires at least one other authentication method, and is dependent entirely on the implementation of AD FS in your environment.  See this article for more details.

• Firefox, Chrome, Microsoft Edge, Microsoft Edge Chromium

• Your Issuetrak database and web server can reside on the same or separate machines, dedicated or shared machines, or physical or virtual machines that meet the minimum requirements.
• Issuetrak cannot reside on the same server as Microsoft Exchange, SharePoint, or Windows Server Update Services (WSUS).
• We recommend additional processing power, RAM, and disk space for optimal performance and long-term scalability. When using a shared machine, we also recommend keeping the overall size and number of applications running on that machine to a minimum.
• Issuetrak cannot reside on Windows Server Essentials, Windows Nano Server, Server Core, or a Domain Controller.
• SQL Server Express is not a supported edition of Microsoft SQL Server.
• Safari is not a supported browser for use with Issuetrak.
• FIPS (Federal Information Processing Standards) is unsupported.
• Microsoft Azure SQL is not a supported database platform.
• As of December 31, 2020, all versions of Microsoft Internet Explorer are no longer supported and may result in unexpected behavior with Issuetrak.  

Changelog