Issuetrak System Requirements

This article provides the system requirements for the Issuetrak application. 

Upgrade Notes

  • Issuetrak is not supported on in-place OS upgrades of any kind.
  • Issuetrak requires that your current instance is on version 10.3.7 or higher before proceeding. If your environment is currently running an earlier version, please contact Issuetrak Support for assistance.

Database Server

  • Processor – Dual Core 1.8 GHz Processor
  • Memory – 4 GB available RAM
  • Disk Space – 4 GB available hard disk space
  • Operating System – Windows Server 2016, 2019, or 2022 (32/64-bit; Standard, Datacenter)
  • Applications and Settings – Microsoft SQL Server 2014, 2016, 2017, 2019, or 2022 (32/64-bit; Standard, Web, Enterprise or Business Intelligence Edition)
    • Full-Text Search feature must be installed
    • SQL_Latin1_General_CP1_CI_AS collation enabled
    • SQL Server and Windows Authentication mode enabled
    • TCP/IP and/or Named Pipes protocols enabled in SQL Server
    • Database compatibility level for any given Issuetrak database to be upgraded must be set to a minimum level of 100
  • Additional Requirements:

Web Server

  • Processor – Dual Core 1.8 GHz Processor
  • Memory – 4 GB available RAM
  • Disk Space – 4 GB available hard disk space
  • Operating System – Windows Server 2016, 2019, or 2022 (32/64-bit; Standard, Datacenter)
  • IIS Version and Server Roles – Microsoft Internet Information Services (IIS) 7.5, 8.0, 8.5, or 10.0
    • Web Server (IIS) installed as a Role in Windows Server Manager with the following Role Services installed:
      • Common HTTP Features: Static Content
      • Application Development: ASP, ASP.NET 4.5 or higher, and ISAPI Extensions
      • Security: Request Filtering
      • Performance: Static Content Compression
    • If deploying API v2:
      • .NET 6.0 Hosting Bundle - which can be obtained here
      • API v2 needs to be in its own IIS Application Pool, which must be set to "No Managed Code"
  • Additional Settings:
    • Microsoft OLE DB Driver 18 for SQL Server
      • MS OLE DB Driver 19 for SQL Server is also supported, so long as your environment is already configured to use it.
    • Microsoft .NET Framework 4.7.2 or greater
    • PowerShell 5.0 or greater
    • Issuetrak requires that its classic and MVC application pools are running .NET Framework v4.0.
    • Issuetrak recommends securing each installation with SSL.
    • IIS must have the URL Rewrite Module installed.
    • IIS must have the HTTP Module installed.
    • Soft requirement:  IIS needs to have the HTTP Redirection module installed in order to allow the deployment tools to redirect web requests to a user-friendly "Please wait while your site is being upgraded" screen. 

Please note that the upgrade utility will update the Classic and MVC application pool .NET Framework version to version 4.0, and this could affect other sites that are running in the same pools!

Incoming Email

  • Applications – POP3, Secure POP3, IMAP, or Microsoft Exchange 2013 or newer

Outgoing Email / Notifications

  • Applications – SMTP-based outgoing email server

DPAPI Encryption

Lightweight Directory Access Protocol (LDAP)

  • AD-based Public Key Infrastructure (PKI), if enabling CAC/Smart Card Authentication
  • Microsoft Cryptographic API-compatible revocation provider on web server, if enabling Smart Card Authentication
  • AD Single Sign-On requires:
    • Windows Authentication Role Services enabled in the Web Server (IIS) Role
    • Integrated Windows Authentication enabled within IIS
  • AD SSL Encryption requires an LDAPS certificate to be installed on the Domain Controller
  • For Cloud customers: AD SSL encryption also requires that your Domain Controller supports TLS 1.2.

Active Directory Federation Services (AD FS)

Asset Management

  • Remote Asset Auditing
    • The machine TrakAsset is executed from must have WinRM installed
    • The machine TrakAsset is executed from must have Active Directory Module for Windows PowerShell installed
    • The machine TrakAsset is executed from must allow ICMP in order for its connection test function
    • Both the local machine and the remote machine must be on the same domain
    • The account that executes TrakAsset must be a domain administrator and must not have a blank password
  • TrakMac on Macs with M1 processor
    • The Mac must have Rosetta installed in order for the software to function

Windows Integrated Security

  • The Integrated Security user that you designate needs to be a Domain-authenticated service account with:
    • "Access this computer from the network" rights for BOTH Web and SQL servers
    • "Log on as a service" rights on the SQL server
    • "Log on as a batch job" on the Web server

Web Browser

  • Firefox, Chrome, Microsoft Edge Chromium

SSL Configuration

It is strongly recommended that the hosting web server be configured with only HTTPS (Secure Hypertext Transport Protocol) bindings. This step requires the configuration of a Secure Socket Layer (SSL) certificate.

Implementing this recommendation will require the installation of an SSL certificate on the hosting web server. There are two typical scenarios for installing an SSL certificate within IIS. The first scenario involves creating a self-hosted certificate, a certificate type that is submitted to a Certificate Authority (CA) that is a server under the control of the hosting organization. The second scenario involves requesting a third-party certificate, a certificate issued by an external CA. Examples of certificate vendors that issue third-party certificates include (but are not limited to):

The following Microsoft knowledgebase articles provide step-by-step instructions for requesting a certificate, installing the certificate within IIS, and setting the HTTPS binding for a site so that only SSL connections are permitted.

In addition, if the API is deployed, then the application pool identity that is assigned to the Issuetrak API application pool must have read and write permissions on the folder used to store Issuetrak attachments. The following Microsoft IIS article provides detailed information on not only configuring IIS Application Pool Identities but also configuring the security for resources such as files and folders.

Application Pool Identities

Additional Notes

  • Your Issuetrak database and web server can reside on the same or separate machines, dedicated or shared machines, or physical or virtual machines that meet the minimum requirements.
  • Issuetrak cannot reside on the same server as Microsoft Exchange, SharePoint, or Windows Server Update Services (WSUS).
  • We recommend additional processing power, RAM, and disk space for optimal performance and long-term scalability. When using a shared machine, we also recommend keeping the overall size and number of applications running on that machine to a minimum.
  • Issuetrak cannot reside on Windows Server Essentials, Windows Nano Server, Server Core, or a Domain Controller.
  • SQL Server Express is not a supported edition of Microsoft SQL Server.
  • Safari is not a supported browser for use with Issuetrak.
  • FIPS (Federal Information Processing Standards) is supported.
  • Microsoft Azure SQL is not a supported database platform.
  • As of December 31, 2020, all versions of Microsoft Internet Explorer are no longer supported and may result in unexpected behavior with Issuetrak.  
  • Please note that certain IIS modules such as URLScan may interfere with HTTP request distribution to the API site endpoints. In particular, any modules that restrict or deny requests with the HTTP verbs GET, POST, PUT, and DELETE must be reconfigured to permit access for HTTP requests using those HTTP verbs for the API site.

Issuetrak 15.9

Added SQL Server 2022 to listed SQL server versions.

Issuetrak 15.6

Added Asset Management section and content.

Issuetrak 15.1
  • We have dropped support for SQL Server 2012. The new minimum version is SQL Server 2014.
  • We have dropped support for Windows Server versions 2012 and 2012R2. The new minimum version is Windows Server 2016.
  • We now support FIPS compliance on web servers running Issuetrak.
Issuetrak 15.0
  • Merged the API system requirements into this article, as the requirements for API, API v2 and Issuetrak itself are now all the same.
Issuetrak 14.9
  • Added mention of .NET Hosting Bundle 6.0 to Web Server requirements.
Issuetrak 14.8
  • Added mention of support for Windows Server 2022 and MS OLE DB Driver 19.
Issuetrak 14.6
  • Added Windows Integrated Security section.
Issuetrak 14.4
  • Added soft requirement for the HTTP Redirection Module in IIS.
Issuetrak 14
  • Increased the required .NET Framework version from 4.6.2 to 4.7.2.
Issuetrak 12.3
  • Added HTTP module requirement for IIS.
Issuetrak 12.2
  • No changes to report.
Issuetrak 12.1
  • No changes to report.
Issuetrak 12.0
  • Added Active Directory Federation Services section and information associated with it.
Issuetrak 11.14
  • Added mention of Microsoft Azure SQL to the Additional Notes section.
Issuetrak 11.13
  • No changes to report.
Issuetrak 11.12
  • No changes to report.
Issuetrak 11.11
  • No changes to report.
Issuetrak 11.10
  • No changes to report.
Issuetrak 11.9
  • No changes to report.
Issuetrak 11.8
  • No changes to report.
Issuetrak 11.7
  • No changes to report.
Issuetrak 11.6
  • Dropped support for Exchange 2010.
Issuetrak 11.5
  • No changes to report.
Issuetrak 11.4
  • No changes to report.
Issuetrak 11.3
Issuetrak 11.2
  • Added requirement:  Microsoft OLE DB Driver 18 for SQL Server must be installed on the Web server regardless of whether Microsoft SQL server hosted on the same machine.
  • Dropped support for the Windows Server 2008R2 operating system. 
    • New minimum OS version is Windows Server 2012.
Issuetrak 11.1
  • No changes to report.
Issuetrak 11.0
  • Added requirement:  PowerShell 4.0 must be installed on the Web server.
  • Dropped requirement:  Web server must have access to the SQL server's filesystem during deployment.