If the test is successful, a green message will appear next to the Test Connection button that states Connection Successful. If the test is unsuccessful, a red message will appear with details to assist in resolving the connection issue. If you cannot achieve a successful connection after correcting the specified settings, please contact our Support Team for assistance at 757-213-1351, firstname.lastname@example.org or https://support.issuetrak.com.
- Accept mail only from existing Issuetrak users, or active Active Directory users (if module purchased)
- Submit new issues as a specified user. If selected, use the magnifying glass to select the specific user for the issues to be submitted under.
- Create users from this template. If selected, use the magnifying glass to select an existing template, or click Add User Template to create a new template to be used.
- Create user with these default values. If selected, use the magnifying glass to set default Organization and Location values.
The message Mailbox # was added successfully_ will display when the save is complete.
Once mailboxes are created, the values can be adjusted at any time. To edit the mailbox:
The message Record updated successfully will display when the update is complete.