The Custom Screens setting in your Issuetrak Administration menu allows you to customize the information displayed on different Types of Issues, as well as the required fields that apply to those Types of Issues.
There is a generic, system-generated Issuetrak Screen that is pre-selected in System Settings > Features, but once you create additional Custom screens, you can change the default. For any Issue Types that do not have a specific Custom Screen assigned, the default screen will be used.
Only users with Sys Admin or Can access and maintain Administration functions permissions can add, edit or delete Custom Screens within your system. Only a user with Sys Admin can change the Default Screen.