About Issue Forms

The Issue Forms feature in your Settings Lightbox allows you to customize the information displayed on different Issues Types, as well as the required fields that apply to those Issues Types.

There is a generic, system-generated Issuetrak Screen that is pre-selected in Settings Lightbox > Features beneath System, but once you create additional Issue Forms, you can change the default. For any Issue Types that do not have a specific Issue Form assigned, the default will be used.

Only users with Sys Admin or Can access and maintain Administration functions permissions can add, edit, or delete Issue Forms within your system. Only a user with Sys Admin can change the Default Screen.

Please note that the video below contains navigation steps and naming conventions that apply to versions prior to Issuetrak 14. The actual use of the features depicted remains largely unchanged. You may also notice that the terminology displayed in this video differs from what you see in your instance of Issuetrak.

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Creating Issue Forms

Any features, optional fields, or user-defined fields you want to include on an Issue Form must first be activated within your Settings Lightbox.

Steps:

  1. Click the gear icon in the upper right > click Issue Forms beneath Issues > click Add on the right context menu.
  2. Enter Issue Form Name (50 characters max).
  3. Drag and drop any Available Fields you want to display on this Issue Form into the appropriate display order in the Included Fields list on the right. (To remove fields from this Issue Form, drag and drop them into the Available Fields list on the left. Fields that begin with an asterisk * cannot be removed.)

Permission-based field values can be seen only by users with appropriate permissions.

  1. Add, drag, and drop any Custom Section Headers, Blank Lines, and Screen Text you want to display into the appropriate display order in the Included Fields list on the right. (To remove Section Headers, Blank Lines, and Screen Text from this Issue Form, drag and drop them into the Available Fields list on the left.)
  2. Click Next.
  3. Select any additional field requirements that apply. Required means that the field is required at all times on the issue. Required on Close means that the field only has to be filled out at some point before the issue can be closed.

Permission-based field values can be updated only by users with appropriate permissions.

  1. Click Save.

A confirmation message will appear when this process is complete.

 

Editing Issue Forms

Steps:

  1. Click the gear icon in the upper right > click Issue Forms beneath Issues.
  2. Click edit next to the Issue Form you want to change.
  3. Make your changes.
  4. Click Update.

A confirmation message will appear when this process is complete.

 

Changing the System Default Form

Steps:

  1. Click the gear icon in the upper right > click Features beneath System.
  2. Scroll down to the Issue Forms section.
  3. Select the Issue Form you want to use as the Default form.
  4. Click Update.

A confirmation message will appear when this process is complete.

 

Assigning Issue Forms to Issue Types

You can also assign Issue Forms to issue types directly from the Add or Edit Issue Type screen.                                                           

Steps:

  1. Click the gear icon in the upper right > click Issue Forms beneath Issues > click Assign on the right context menu.
  2. Select the Issue Form you want to assign.
  3. Check the Issue Types that need to be assigned to this Issue Form.
  4. Click Save.

A confirmation message will appear when this process is complete.

 

Deleting Issue Forms

Steps:

  1. Click the gear icon in the upper right > click Issue Forms beneath Issues.
  2. Click del next to the Issue Form you want to delete.
  3. Click OK to verify you want this item deleted.

A confirmation message will appear when this process is complete.

The Issuetrak Screen cannot be deleted. If you delete a form currently in use, any issues with types associated with that form will revert to your default form layout.

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