Activating AD within Issuetrak


When the Active Directory (AD) Module is included in your license key, it still needs to be activated in order to be used. Only users with the “Sys Admin” parameter can activate the module.


  1. Navigate to Administration > System > System Settings, then click Features in the left-hand submenu.
  2. Select the "Integrate/Authenticate users with Active Directory” in the Active Directory section.
  3. (Optional) Select “Allow single sign on functionality”.
  4. (Optional) Select “Update existing AD users on login”. This will check for and update the user each time they log into Issuetrak.
  5. Click Update to save the new settings.

A confirmation message will appear when this process is complete. The Active Directory menu option will now appear in the Administration menu.

If you are using Issuetrak in the cloud, the Single Sign-On functionality is not available. 

No AD Authentication

Immediately after the AD Module is activated, you must activate the “No AD Authentication” parameter (pre-11.13 releases) or Issuetrak Authentication (11.13 and later) within the user record of any Issuetrak user who will be performing the preparation and/or configuration tasks. Without this parameter, configuration users risk potential lockout. This parameter tells Issuetrak not to authenticate a user by AD. It only appears once the AD Module is activated.


  1. Navigate to Administration > Users > List All or Administration > Users > Search (whichever screen you work in most comfortably).
  2. Locate the user record of the configuration user.
  3. Click the edit link that appears next to the user ID.
  4. Select “No AD Authentication” in the Parameters section of the Edit User screen.
  5. Click Update to save the new parameter.

A confirmation message will appear when this process is complete.

Repeat these steps for each user involved in the configuration process. Once the configuration is complete, this parameter may be removed. Any user with the “Sys Admin” parameter or “Can access and maintain Administration functions” can update the user.

Additionally, if you have any non-AD users already entered in your site, you can activate the “No AD Authentication” parameter for them at any time. They will be locked out until that parameter is set.

If you have a large number of non-AD users to be updated, please contact our Support team for assistance at 757-213-1351, or


Single Sign On

If Single Sign On was activated during preparation, related settings must now be updated for this to function properly. In some cases, browser settings may need to be updated at the user level. There are a series of KB articles in our Support site to assist.

If Issuetrak is hosted in the cloud, Single Sign On is not available. Please see KB Article #1845 in our Support Site for instructions on setting up AD in the cloud.