Logging into Issuetrak

Information

With Single Sign-On (SSO)

If Issuetrak has been configured with SSO, you should not normally be prompted for login credentials. If you do receive a login prompt with an Issuetrak site using SSO, your Windows password should allow you to sign into Issuetrak.

Without Sign-On (SSO)

If your account has been configured without Single Sign-On, you will be required to enter your user ID, password, and to click Sign In in order to access your Issuetrak site.

If you have forgotten your password, enter your user ID and then click the Forgot your password? link. A confirmation message will appear, followed by a system-generated email containing a secure link to change your password. The link will only be active for a 1 hour window – the process will need to be re-initiated if that window has elapsed.

passwordresetemail1.png

If are not already registered with the site, click the Register Now link. Depending on how the site has been setup, you may be sent a password email.

Getting the Register Now or Forgot your Password link depends on Self Registration and Password Reset features being enabled.


Applies To:

Issuetrak 10.3+