Automation

Articles

How to Use Issuetrak Automation
Hold up.  Were you looking for "Business Rules"?  We renamed this function to "Automation" and changed "Escalation Rules" to "Workflows" in Issuetrak 14.5 and above, but you can read this ar...
How to Use Tasks Groups for Change Management Workflow
Change Management Workflow In Issuetrak, a basic workflow must be broken down and entered as Task Groups . Those Task Groups have triggers that move you to the next step in the workflow. We’ve created a workflow diagram that appears be...
How to Use Tasks Groups for Employee Onboarding and Offboarding
Many of our customers need help with controlling their onboarding and offboarding processes. What they find is that they do not have adequate control of the process to ensure that all steps are completed; this can result in a bad experience for new ...