Issuetrak 18.0 introduced AI Integration, which allows you to:
- Configure your instance of Issuetrak to communicate with an AI provider
- Select any model available to you by that provider
- Use both the provider and model you selected with helpful AI functionality in Issuetrak
- Enable and use other AI-related features within your site
AI Providers
In order to enable AI Integration, you will need to have access to an AI provider. The sections below provide links to the documentation for various AI providers, but you will need to obtain the required information from the provider you are working with. Your IT team may be able to assist you with getting a provider set up for use with Issuetrak.
OpenAI/Compatible Configuration
This option isn't just for OpenAI's public-facing provider, but for self-hosted software that abides the same API standard. Additional compatible providers include:
This provider type requires the following:
- Base URL
- API Key
Azure OpenAI
This provider type requires the following:
- Endpoint
- Authentication Mode (Select one of the below)
- API Key
- Entra Service Principal
- API Key
- Deployment Name
Azure Foundry
This provider type requires the following:
- Endpoint
- Authentication Mode (Select one of the below)
- API Key
- Entra Service Principal
- API Key
- Model Name
Google Gemini
This provider type requires the following:
- API Key
AWS Bedrock
This provider type requires the following:
- Region
- Authentication Mode (choose one of the below)
- API Key
- Access Key ID
- API Key
- Model
Provider Configuration in Issuetrak
Once you have selected a provider and you're ready to use it, follow the steps below to enter the required information to configure it in Issuetrak:
Steps:
- Click the gear icon in the top right of Issuetrak to open the Settings lightbox, then click on AI Settings.
- Click the toggle for AI.
- Select the AI Provider you want to use from the dropdown.
- You'll need to enter the information required for the provider you selected. See the section above that is applicable to your chosen provider.
- Click Save to apply the provider configuration.
- Click Test Connection to confirm that a connection has been successfully established.
- If you're using OpenAI/Compatible, Google Gemini, or AWS Bedrock, you should click Retrieve Models and select the model you want to use in Issuetrak.
Once everything above is successfully entered, your site will be ready to start processing information using the AI provider you selected. Perhaps we can suggest using Issue Summarization?
